How to transfer your Etisalat internet connection in Dubai
Relocating within the city involves a long checklist, but managing your Etisalat connection transfer in Dubai should be the easiest part of your move. Residents can migrate their internet, TV and landline services to a new address without cancelling their existing contract using e& (formerly Etisalat) services.
In this guide, we’ll walk you through the essential documents, the associated costs and the quickest ways to schedule your relocation so you can get back to streaming and surfing in your new space.
HOW TO TRANSFER YOUR ETISALAT ELIFE CONNECTION TO A NEW ADDRESS
The easiest way to handle your Etisalat connection transfer in Dubai is through the e& UAE app. Instead of cancelling your service and starting over, the “Home Move” feature migrates your current account and settings.
- Step 1: Open the e& UAE app, tap “Manage” on your eLife Plan and select “Home Move”
- Step 2: Provide your new address and Makani number (the 10-digit code found on the building entrance)
- Step 3: Pick your “Move-out” date (to stop service at the old place) and your “Installation” date (for the new place)
- Step 4: On moving day, unplug your Wi-Fi router, TV set-top box and all power/HDMI cables and take them with you. Leave the white ONT box attached to the wall
WHAT ARE THE ETISALAT INTERNET CONNECTION TRANSFER CHARGES?
Moving your fibre-optic service involves both logistical coordination and technical labour, which comes with a standardised fee. The standard relocation charge for an e& home connection is AED 150, plus the 5% VAT.
It is important to note that you do not need to pay this amount upfront or in cash to the technician who visits your home. Instead, the charge is transparently added to your first billing cycle at the new location.
While the standard fee covers the basic reconnection, additional costs may arise depending on the layout of your new residence. If the new home requires extensive internal wiring or if you request the router to be placed in a location that requires extra cabling, you may incur supplementary charges.
The technician will typically assess the site upon arrival and inform you of any additional work required before they begin the installation.
HOW TO MOVE YOUR ETISALAT INTERNET CONNECTION TO ANOTHER EMIRATE
If your move takes you to another emirate, the “Home Move” service still applies. Since e& operates a nationwide network, your eLife subscription can generally follow you across the UAE without the need to cancel your contract or pay early exit fees.
The primary requirement is ensuring that your new building is serviced by e& infrastructure. You can verify this by checking the fibre box in your new utility room with your new address details before you finalise your moving dates.
The transition between emirates is treated with the same priority as a local move, though it is wise to provide a bit more time to account for scheduling across different regional technical teams.
As long as you are moving into an area covered by their fibre network, your contract continues, while your landline number can often be migrated or updated to reflect your new emirate’s area code. This ensures that your digital life remains uninterrupted, whether you are moving across the street or across the country.
FAQS ON HOW TO TRANSFER YOUR ETISALAT INTERNET CONNECTION IN DUBAI
What documents are required for the Etisalat internet connection transfer?
Usually, you need an Emirates ID and account details. A tenancy contract for the new address may be required.
How long does it take to transfer an Etisalat connection in Dubai?
It usually takes 1 to 3 working days, depending on technician availability and location.
Is there a fee for transferring Etisalat internet in Dubai?
Yes, a small relocation or installation fee may apply depending on your plan and service type.
Can I transfer my Etisalat connection to another emirate?
Yes, but it depends on service availability in the new emirate.
How do I book a technician for the Etisalat internet transfer?
You can book a technician through the Etisalat app, website or by calling customer support.
Can I transfer Etisalat internet online or through the app?
Yes, you can easily request the transfer online via the Etisalat app or official website.
What should I do before moving my Etisalat connection?
Clear any outstanding bills and ensure your account details and new address are updated before moving.
How can I track the status of my Etisalat internet transfer request?
You can track it through the Etisalat app or by contacting customer support.
Can I upgrade my plan while transferring my Etisalat connection?
Yes, you can request a plan upgrade while scheduling your transfer.
What happens if my new address is outside Etisalat coverage?
If your area is not covered, Etisalat will inform you and suggest available alternatives or cancel the service.
This brings us to the end of our guide on how to transfer your Etisalat internet connection in Dubai. You can also use the same connection by visiting the eLife portal or calling 101 for more information.
For a more holistic look at the transfer process, you can check out how to transfer your internet connection to different networks when moving homes in Dubai. Alternatively, if you’re looking for a completely new internet connection, there are several Dubai internet plans. Moving homes imminently? Here’s a list of the top moving companies in Dubai.
Keep following Bayut for smart tips on home relocation and internet transfer.
