Have you recently moved to Dubai and want to set up an internet connection at home? Or do you need to change your package and move to a different service provider? Here is an overview of the different Dubai internet packages so you can choose one that best fits your needs and budget.
ALL ABOUT DUBAI INTERNET PACKAGES FOR HOME USERS
When it comes to choosing Dubai internet packages for home, residents can check out the plans offered by the two popular service providers: Etisalat and du.
Etisalat home internet packages range from Al Shamil broadband connection to eLife internet package which includes landline and TV along with the internet. Likewise, du home internet packages range from Talk & Surf to Talk, Surf & Watch.
You can easily visit your nearest Etisalat or du service centre to sign up for Dubai internet packages.
The process can take up to a week and you need to be a Dubai resident to apply for home internet packages. For du home internet offers, subscribers need to be 21 years or older. Younger customers can present an NOC from someone aged 21 or older who agrees to take responsibility for your internet account.
SIGNING UP FOR INTERNET SERVICES IN DUBAI
For Etisalat internet packages, you need to visit a service centre to fill an application form, or you can simply download it from the official website. Go to the ‘Support’ page, navigate to the ‘Personal’ tab and you will find online application forms for setting up an internet connection at home.
Likewise, for du packages, you can either visit a service centre or subscribe directly from the website. You have to select your location and your package, after which you need to fill an online form.
Documents required to subscribe for Etisalat packages and du net packages include:
- Valid UAE residence visa
- Emirates ID
You also need to submit copies of the residency visa and Emirates ID.
In the case of du, you will also need your Ejari tenancy contract or title deed that includes your name and address. If you are not getting the subscription under your name, you need to get an authorisation letter from the person purchasing the subscription along with their Emirates ID.
Once you submit these documents and pay the installation fees at the service centre, you can expect your home internet connection to be working within seven days.
HOME INTERNET PRICES IN DUBAI
A basic home internet package in Dubai costs upwards of AED 300 per month. If you want 500 Mbps downloads speeds, you need to subscribe to a premium package that costs upwards of AED 1,000. You can either get broadband connections or a combination of internet and TV services.
Prices of home internet packages can also help you calculate into the cost of living in Dubai.
Etisalat eLife packages are as follows:
- 10 Mbps for AED 299 per month
- 20 Mbps for AED 399 per month
- 50 Mbps for AED 599 per month
For faster internet download speeds, you have to get eLife premium packages that are priced as follows:
- 100 Mbps (AED 999)
- 500 Mbps (AED 2,999)
For an additional AED 29, you can also get Etisalat Wi-Fi coverage for the entire home.
Note that these monthly charges are exclusive of a 5% VAT. Also, you have pay AED 199 installation charges regardless of the package you choose. While upgrades are free, you need to pay an AED 100 downgrade charge when choosing a smaller package. Other charges include AED 150 for shifting your connection to another location and AED 150 for a technician’s visit.
du home internet packages are as follows:
- 250 Mbps Home Starter (AED 389 per month)
- 500 Mbps Home Basic (AED 499 per month)
- 600 Mbps Home Advanced (AED 599 per month)
- 800 Mbps Home Ultimate (AED 1,099 per month)
Customers also get a Wi-Fi router, hundreds of TV channels and free calls to UAE landlines with du packages.
Like Etisalat packages, the du home internet prices are also exclusive of VAT, fees and other charges. These include AED 200 activation charges as well as AED 150 TV box deposit. The latter is refundable.
The billing cycle starts from 21 days of your application unless you log-in during this time and bills are paid monthly.
The minimum plan term is for 24 months. If you cancel your subscription within this period, you also have to pay exit charges of AED 500 if you cancel within the first year. The exit charge reduces to AED 250 if you cancel after one year of using the internet service.
HOW TO PAY YOUR INTERNET BILL IN DUBAI
Managing your service and your internet subscription payments is easy. Etisalat users can visit the official website and register online to check and pay their bills. Du users likewise can visit the website to create an account or download the du app.
You can also download the My Etisalat app for hassle-free Etisalat bill payment.
Alternately, you can also use your bank account (learn how to open a bank account in Dubai if you haven’t done so already).
HOW TO MOVE YOUR INTERNET CONNECTION TO A NEW HOME
If you are moving to a new place, you can also get your existing internet connection transferred to the new location.
Etisalat internet package users have to provide the following details when applying for moving their eLife connection:
- Address of the new home
- Date of moving
- Any landline number in the area you are relocating to (this can even be a nearby shop)
Once you complete your application and provide the necessary details, Etisalat will close your existing connection and then set up an appointment over the phone when the technician will install the eLife connection in the new home. You will also have to pay moving charges amounting to AED 150.
du has also made it quite simple for you to move your connection. You just need to login on the website and upload your new tenancy contract/title deed. If the contract is not in your name, you will have to show proof of the relationship. Note that a moving fee of AED 100 will be charged on your next bill.
HOW TO CANCEL YOUR INTERNET CONNECTION IN DUBAI
You may want to cancel your internet or downgrade your package. In either case, you can call or visit the service centre of your internet provider for cancellation and pay the exit charges.
For Etisalat packages, you need to provide a one-month notice. You should visit the service centre in person to cancel. If you fail to provide notice, you will be charged for a month even if you don’t use the internet. du users have to pay AED 100 in downgrade fee depending on when your contract expires. We also recommend giving your service provider advance notice in case you need to move homes or cancel connections.
This concludes our overview of home internet packages in Dubai. The process of setting up an internet and TV connection in your home is easy, provided that you have the necessary documents. Make sure you know how to renew your Emirates ID before signing up for an internet package. Also, check your UAE visa status online to avoid any inconvenience.