Dubai Mall FAQs: The ultimate visitors’ guide
Thinking of exploring one of Dubai’s most iconic landmarks? Whether you’re a tourist or a resident, this guide is packed with answers to the most common Dubai Mall FAQs. From shopping and dining to attractions and accessibility, everything you need to know is right here to help you plan your visit with ease.
List of Dubai Mall FAQs
Overview and Location
Starting with the most prominent Dubai Mall FAQs set, here’s all you need to know about the mall and its location.
What is Dubai Mall, and where is it located?
Dubai Mall is one of the world’s largest shopping malls and a key part of the Downtown Dubai development. It is located next to the world’s tallest tower, two of the most iconic Dubai landmarks – Burj Khalifa and Dubai Mall. This makes it a central point for visitors looking to experience the best of Dubai’s retail and entertainment scene. As the premier UAE retail destination, it attracts millions of visitors annually and is widely regarded as the best mall in Dubai.
Is Dubai Mall the largest mall in Dubai by size and visitor numbers?
Yes, Dubai Mall is the largest in Dubai by both size and visitor numbers, making it the top mall in Dubai. In 2024, it recorded over 111 million visitors, solidifying its status as the world’s largest shopping mall and one of the top tourist attractions in Dubai. Spanning over 5.9 million sq. ft. and hosting more than 1,200 stores, it offers an unmatched Dubai Mall experience.
Entertainment and Leisure Attractions
Other popular frequently asked questions about Dubai Mall are regarding entertainment and family-friendly activities. Let’s take a look below to learn more.
What unique entertainment and leisure attractions can be found in Dubai Mall?
Dubai Mall is a renowned entertainment and dining hub offering a variety of indoor Dubai experiences that appeal to all ages. Here’s a complete list of things to do in Dubai Mall for entertainment:
- Dubai Aquarium and Underwater Zoo: This is one of the world’s largest suspended aquariums, featuring a 10-million-litre tank with over 300 marine species. Visitors can walk through a 48-metre shark tunnel, try cage snorkelling or see the famous King Croc and penguins.
- Dubai Dino: A 155-million-year-old Diplodocus longus skeleton, 24 metres long and 7 metres tall, is displayed in the Grand Atrium. This rare fossil is 90% complete and free to view, offering a fascinating glimpse into prehistory.
- Dubai Ice Rink: An Olympic-sized ice skating rink in the heart of the mall, open to all ages and skill levels. It hosts public skating sessions, lessons and even themed events.
- VR Park: A massive virtual reality and augmented reality gaming zone with immersive rides and experiences for both kids and adults.
- Ekart Zabeel: An indoor electric go-karting track, perfect for thrill-seekers and families looking for a unique activity.
- Reel Cinemas: A state-of-the-art cinema complex showing the latest blockbusters, with luxury seating and gourmet snacks.
- Kidzania: An interactive, educational mini-city where children can role-play over 40 real-world professions in a safe, supervised environment.
- Hysteria: A haunted house attraction designed to test your courage with jump scares and special effects.
- Human Waterfall: A stunning four-story indoor waterfall adorned with artistic human sculptures, a popular photo spot.
- Dubai Fountain Show: Outside the mall, the Dubai Fountain displays spectacular water, light and music shows every evening. It is best viewed from the promenade or nearby restaurants.
Are there kid-friendly zones or play areas in Dubai Mall?
Yes, there are several dedicated play areas and themed zones for children, including soft play centres and interactive installations, ensuring that young visitors are entertained throughout their visit.
Shops and Brands
Those who know where and what to shop often ask the following Dubai Mall FAQs:
What types of shops are available, from high street to luxury brands?
Shopping at Dubai Mall is a unique experience, with a blend of luxury and high street brands:
- Luxury: Chanel, Louis Vuitton, Gucci, Cartier, Dior, Fendi, Chloe and more, especially in the Fashion Avenue section.
- High Street: H&M, Zara, Uniqlo and many others for everyday fashion and essentials.
- Department Stores: Galeries Lafayette and Bloomingdale’s anchor the mall with a wide range of products.
- Supermarkets and Pharmacies: Several supermarkets, pharmacies and convenience stores are located throughout the mall for daily needs.
Are there exclusive stores or brands only found at Dubai Mall?
Yes, Dubai Mall is known for its exclusive pop-ups, flagship stores and limited-edition collections, especially during major events and festivals. In 2025, a brand-new section is opening with 65 exclusive brands and dining options, making it a unique UAE retail destination for luxury shopping.
Which are the most popular shops and brands at Dubai Mall?
Some of the most visited stores include Apple, Sephora, Nike, Adidas, Chanel and Louis Vuitton. The mall’s Fashion Avenue is a hotspot for luxury shopping, while the main concourses feature popular high street and tech brands.
Navigation
How easy is it to navigate and find shops within Dubai Mall?
Despite its vast size, Dubai Mall is designed for easy navigation. There are interactive digital maps and wayfinding kiosks throughout the mall, and the Dubai Mall App offers in-mall navigation, store search and event updates. The app makes the Dubai Mall experience smooth and enjoyable, even for first-time visitors. Information desks and clear signage also help visitors find their way.
How do I find specific stores or services in Dubai Mall?
You can use the interactive map or the Dubai Mall app to search for stores, restaurants and services by name or category. Guest service desks are also available to answer any queries related to Dubai Mall.
Dining Options
What are the best dining options at Dubai Mall?
Dubai Mall boasts over 200 restaurants and cafés, catering to every taste and budget, a true entertainment and dining hub. Options range from quick bites in the food courts to fine dining with spectacular views of the Dubai Fountain show and Burj Khalifa.
You’ll find international chains, local favourites, dessert spots and gourmet experiences. Many restaurants offer al fresco seating with prime views of the fountain shows, making dining here a memorable experience.
If you still have queries about Dubai Mall regarding eateries, our guide to popular Dubai Mall restaurants can be useful!
Accessibility and Facilities
Is Dubai Mall wheelchair accessible?
Absolutely. Dubai Mall is fully accessible, with ramps, elevators and wide pathways. Wheelchairs are available free of charge at Guest Services desks (a refundable retainer fee and ID are required). Accessible restrooms are located throughout the mall and staff are trained to assist visitors with disabilities.
Are there prayer rooms inside the mall?
Yes, prayer rooms for men and women are available and signposted throughout the mall.
Is Wi-Fi available inside Dubai Mall?
Free Wi-Fi is available throughout, enhancing the Dubai Mall experience.
Is Dubai Mall accessible to People of Determination?
Yes, the mall provides accessible parking, restrooms and navigation support. People of Determination are also eligible for parking fee exemptions in paid parking zones, provided they apply through the Salik system.
Are pets allowed in Dubai Mall?
Pets are not allowed inside Dubai Mall, except for service animals.
Entry, Opening Hours and Fees
If you have any questions related to Dubai Mall opening hours or entry, we have answered some basic queries below.
What are the opening hours of Dubai Mall?
Another set of frequently asked questions about Dubai Mall is regarding opening hours. All retailers follow the schedule below:
- Monday to Thursday, 10:00 am – 11:00 pm
- Friday to Sunday, 10:00 am – 12:00 am
Dubai Mall restaurants and food court opening hours are as follows:
- Monday to Thursday, 10:00 am – 12:00 am
- Friday to Sunday, 10:00 am – 01:00 am
Please note that on weekends, certain cafés and restaurants are open for breakfast from 09:00 am.
Is there an entry fee for Dubai Mall?
No, entry to Dubai Mall is free. However, attractions such as the aquarium, Kidzania, VR Park and cinema have separate ticket prices.
Getting There and Parking
Where can I park at Dubai Mall and is it free?
Dubai Mall has over 13,000 parking spaces. The main car parks (Fashion, Grand, Cinema) offer free parking for the first 4 hours on weekdays and 6 hours on weekends. After that, charges apply. Zabeel and Fountain Views parking zones remain complimentary at all times.
Read our guide to Dubai Mall parking for more information.
Are there any exemptions or special conditions for parking fees at Dubai Mall?
Yes, Zabeel and Fountain Views parking areas are always free. People of determination (with disabilities) can apply for parking fee exemptions through the Salik system. Emergency vehicles and those exempt from Salik fees also park free in paid zones.
How do I find my vehicle if I lose it in Dubai Mall’s parking area?
Use the Dubai Mall app’s car locator feature or ask at any guest service desk for assistance. The app can help you remember your parking spot and guide you back to your vehicle.
How do I get to Dubai Mall by metro or public transport?
Metro: Take the Dubai Metro Red Line to Burj Khalifa/Dubai Mall Station. A climate-controlled Metro Link Bridge connects the station directly to the mall, making the walk comfortable year-round.
The Metro Link Bridge is aligned with the mall’s opening hours.
Multiple bus routes and taxis serve the mall directly, and ride-hailing apps are widely used in Dubai.
Top Tips and Visitor Info
Planning to visit the mall soon? Make sure you go through these FAQs about Dubai Mall to have a smooth experience!
Can I access the Burj Khalifa from inside Dubai Mall?
Yes, the entrance to the Burj Khalifa’s observation decks (“At The Top”) is located inside Dubai Mall, making it easy to combine both attractions in one visit.
Are there hotels connected to Dubai Mall?
Yes, several hotels, including Address Dubai Mall, are directly connected to the mall, offering seamless access for guests.
How can I contact Dubai Mall customer service?
You can visit any of the eight guest service desks located throughout the mall or use the contact options on the Dubai Mall website or app for assistance.
Are there any special events or seasonal activities at Dubai Mall?
Dubai Mall hosts major events like the Dubai Shopping Festival, Dubai Food Festival and seasonal pop-ups throughout the year. These events often feature exclusive sales, entertainment and family activities.
For those who love scouting the city’s entertainment and leisure hubs, bookmark our Dubai monthly events guide to remain updated on the latest happenings!
Is there a lost and found service at Dubai Mall?
Yes, inquire at any guest service desk for lost and found assistance. Staff are trained to help reunite visitors with lost items.
What are the Dubai Mall rules and regulations for visitors?
Standard mall etiquette applies: no pets (except service animals), dress modestly and follow posted guidelines. Smoking is not allowed inside the mall and visitors are expected to respect local customs and laws.
What are the top tips for first-time visitors to Dubai Mall?
- Start early and plan your visit to make the most of your time.
- Use the Dubai Mall app for navigation and store search.
- Book tickets for popular attractions in advance to avoid queues.
- Wear comfortable shoes, as the mall is vast and involves a lot of walking.
- Visit on weekdays or early mornings to avoid the largest crowds, especially during weekends and holidays.
And that wraps up our Dubai Mall FAQs! If you’re a true shopaholic and keen to try out different venues, these popular malls in Dubai are more than enough to keep you entertained and engaged!
Once you are done exploring the mall, here’s another list of exciting things to do in Downtown Dubai!
To learn more about iconic Dubai landmarks or top tourist attractions in Dubai, stay tuned to MyBayut!
Featured Image Credit: Dubai Mall Facebook Page
