The UAE government is always striving to introduce products and services to improve the quality of life of the residents. The Ministry of Human Resources and Emiratisation (MoHRE) has always conceptualised ways and means to maintain the highest standards of quality, efficiency and transparency when it comes to administrative services. Taw-seel is one such innovation, using which residents of the city can easily access the services of the government.
What is Taw-seel?
Taw-seel is a mobile service, through which customers can avail of the services of the Ministry of Human Resources and Emiratisation (MoHRE) at their premises, at a time of their choosing.
Often due to work, personal commitments or health issues, residents can’t visit government offices or physical service centres. In such situations, Taw-seel services can be very effective. It saves a lot of time and you can get the work done without any hassle.
There is a large fleet of fully-equipped cars with the latest smart technologies to fulfil any requirement of the customers. Online transferring of documents or authorisations are the responsibility of the staff member in the vehicle. They have the facility to connect to the main network using which these requests can be carried out in a seamless manner. The processes are fairly straightforward and simple for the end-user.
What type of services can I avail of via Taw-seel?
A wide range of services is provided by the Ministry of Human Resources and Emiratisation (MoHRE). This includes job-related services, business license issuance, tax-related services, domestic worker queries and more.
To inquire about the requirements of your case, you can contact the call centre using the Tawseel contact number, 800-8585.
How can you avail of the services offered by Taw-seel?
There are four fast steps through which you can avail of the Taw-seel services.
Start the process by applying for a service online using the app or by contacting the call centre. The app is available for both iOS and Android users. The layout is very simple and even people who are not tech-savvy can easily navigate through it. If there is any confusion, you can always seek help over the phone.
During the application process, you will be asked to specify the time and location where the Tawseel vans need to come, as per your convenience. The Tawseel vehicles will arrive on time at the location you have specified and you can avail the MoHRE services as per your need. The whole process is monitored by “Happiness consultants” to ensure that the exercise is fruitful for the customer.
Who runs Taw-seel services?
Taw-seel services are an excellent example of the partnership between the private sector and the Ministry of Human Resources and Emiratisation. The Tawseel vans are managed by a well-qualified and highly trained team. There is constant monitoring from the Ministry too. Hence, it is a well-executed process. Generally, the feedback is extremely positive from the end-users.
Tawseel also helps to increase employment opportunities. With private companies working directly and indirectly with the government, it is a way of job creation besides in addition to offering customers convenience.
Moreover, it facilitates businesses by helping reduce inefficiencies. The time usually spent in travelling and waiting at centres can be used more productively at the business.
So whether you have a business-related need, or want to use the service for an individual service, Tawseel is an efficient and effective method.
Can I give my feedback regarding Taw-seel Services?
Yes. The Ministry is focused on delivering excellent services consistently. The best judge of a service is the user. Feedback on Tawseel can be submitted on a tablet device. The quality of service and feedback form is comprehensive. This service quality evaluation system also allows you to rate your experience after the whole process. There are three areas you can focus on: the service provided, the service provider and the car.
All your feedback is taken into consideration by the Ministry officials. Subsequent changes are made to the service as per the feedback.
Where are the Taw-seel services available?
Currently, they are available in Dubai. However, a planned expansion across all emirates is expected soon to make it a UAE wide service.
What are Taw-seel timings and days?
Taw-seel timings are Saturday to Thursday from 08:00 am to 08:00 pm.
What is the Taw-seel call centre number?
You can contact the Tawseel call centre at 800-8585.
With the Taw-seel service, the Ministry of Human Resources & Emiratisation will arrive at your doorstep to offer services. It is a great step in the right direction. Other services of the Ministry include Tasheel and Tadbeer. Those looking to hire domestic workers in Dubai should contact Tadbeer service centres. Whereas, for all labour-related issues, Tasheel is the right forum.
A similar project was the launch of Smart Police Stations in Dubai. The online facility to check Dubai labour card and Dubai medical fitness certificate also shows the intent of the government to move towards a more digitally empowered society in the UAE. All these programs are for the welfare of the residents of this wonderful country.
Keep following MyBayut to learn about all the latest governmental facilities being introduced in the UAE.