Dubai is often recognised as one of the safest cities in the world. The Dubai government has taken various initiatives to maintain law and order in the city and introducing Smart Police Stations in Dubai was another critical step to ensure the safety and security of Dubai residents.
Dubai’s image as a secure destination has played a huge role in the development of its tourism industry. People are confident that the environment is friendly to tourists. Moreover, even if they face any difficulties, the police force in the city are highly trained and prepared to support them.
Similarly, large multinational conglomerates open up their offices in Dubai because top professionals from all the around the world are willing to move to the city without hesitation, thanks to such conducive living conditions.
Smart Police Stations in Dubai
In 2017, the government launched the first smart police station in Dubai. Dubai Police Smart Station was inaugurated in City Walk on September 18, 2017. The idea was to make the policing in the city more efficient and transparent. The blog looks at the different aspects of smart police stations in Dubai and the progress it has made in the past two years.
A new smart police station has opened recently in Dubai Design District (D3).
Were Smart Police Stations in Dubai Needed?
Some might ponder whether we needed Smart Police stations in Dubai since the policing system in Dubai was working fine. However, the role of the government is to foresee changes in society and follow a long-term vision. Authorities always try to make government services user-friendly and stay one step ahead of criminals. With the technology available, opening these Dubai smart police stations was certainly a step in the right direction.
Smart police stations in Dubai remain open 24 hours, 7 days a week and offer 27 key services such as reporting crimes and traffic incidents as well as a further 33 community services.
How Did Dubai Smart Police Stations Help in Policing?
With the introduction of technology at smart police stations in Dubai, human interaction was reduced. Research showed that people felt a little intimidated and anxious when they had to speak to a police officer. The lack of personal privacy was another factor. Moreover, in a multicultural city like Dubai, the language barrier can also be an impediment.
With Dubai Smart Police stations all these obstacles have been removed. Smart Police stations offer completely private virtual interaction. It is a 24-hour service and there is direct access to these services. Moreover, services are offered in six languages.
Smart Police Station Dubai branches are located in the following areas:
The government is working towards opening new Smart Police stations across Dubai.
How many services are offered at Smart Police Stations in Dubai?
The first Smart Police station in Dubai offered sixty services, out of which 27 involve direct contact with the police through a virtual connection. A control room manages these complaints. The other 33 services are entirely automated. One will find kiosks at these Smart Police stations in Dubai. These can be used to report complaints, crimes and incidents.
Moreover, fines services including cash payment systems, near field communications (NFC) systems and credit card systems are also available. So, if you’ve been fined, you can simply pay at a machine rather than facing an officer.
Services offered at Smart Police stations Dubai are as follows:
- Traffic fines payment
- Good-conduct certificate
- Home security
- Police leaders at your service
- Traffic status certificate
- Reissuing traffic accident report
- Pay impound fines
- Verify driver
- Labour complaint
- Lost and found
- Lost item certificate
- File criminal complaint
- Certificate – TWIMC
- Detainee visit request
- Police report inquiry
- Report a crime
- Tourist security
- Vehicle inspection request
- Application status
- Heart patient service
- Social support in family violence issues
- Police museum tour
What documents are required to report a complaint or crime at Smart Police Stations Dubai?
Residents have to bring along their Emirates ID, while visitors can use their passport. A scanner and a printer (for documentation) are present when you visit to file the complaint. If your case comes under the aforementioned 27 key services, you are connected to a police officer through a video link. You will be asked the details of the case and a statement will be taken. Once the whole process is completed, a copy of the filed case will be given to you for further persuasion.
What advancements have been made in the past two years?
A lot of resources have been utilised to improve services at the smart police stations in Dubai. The Smart Police Station Express or SPS-Express is one of the latest innovations that is being rolled out. These emergency phone towers have night vision, video and audio talk, broadcast, alarm integration, remote monitor and HD CMOS camera. It is vandal-proof and connects via Wi-Fi and 4G LTE. The device is connected to a central SPS system and provides a range of police services.
Smart Police Station (SPS) Express is being trailed at Muraqabbat. People can use their IDs to report any incident. After the trial period, SPS-Express (if approved) will be placed across the city in key places such as parks, souqs and airports.
If you’re a resident of this wonderful city, sit easy. The government has a long-term vision and is continuously investing to maintain law and order in the city. It is also keeping cultural factors into consideration. Smart police stations in Dubai locations can be found on the official police website.
More autonomous police stations will be rolled out at later dates as part of the larger police strategy to provide smart police services to all residential and commercial areas. Having these services in the city not only will improve the law and order situation but also reduce the public’s time and effort. For example, you pay Dubai traffic fines at any of the aforementioned Dubai Smart Police Stations.
If you witness any crime or want to report an incident, all you have to do is contact one of the relevant emergency numbers in Dubai and expect instant support from all the various government agencies. Similarly, Dubai driving license services have been streamlined to ensure a certain standard of road safety.