How to pay DEWA bills in Dubai: Everything you need to know
If you’re living in Dubai, you’ll need to know how DEWA bill payment works. Where can you make a DEWA payment? What are the payment methods for DEWA bills? Can you pay your friend’s DEWA bills? Read on for the answers to those questions and a whole lot more.
DEWA Bill Payment Options
Established in 1992 by His Highness Sheikh Maktoum bin Rashid al Maktoum, the Dubai Electricity and Water Authority (DEWA) is a merger of the Dubai Water Department and Dubai Electricity Company.
DEWA enables customers to pay their electricity and water bills online or through customer service centres, saving time and effort. Here are your options, ranging from DEWA bill payment online to in-person payments:
The DEWA Smart App
The DEWA multilingual mobile app is the easiest way to view or complete your DEWA bill payment. Optimised for both ios and Android, the DEWA Smart App allows consumers to make necessary payments without visiting customer service departments.
Payment options, including credit/debit cards, Apple Pay, Samsung Pay, Noqodi Net banking, Noqodi e-Wallet, and the UAE Payment Gateway System, are all available through the app.
DEWA Website
Don’t have the app? Head to the DEWA website to pay your bill instead. The process for a DEWA Dubai online bill payment is simple – log in with your DEWA ID. Users can also use their UAE passport and Dubai ID to log in.
Keep in mind that this service only accepts GCC-issued cards if you’re using a credit or debit Card. Additionally, the DEWA online payment portal allows a maximum of AED 750,000 to be paid at one time. If your outstanding bill exceeds this amount, you can make multiple transactions to cover the deficit.
DEWA online bill payment – EasyPay
A relatively new payment system, DEWA EasyPay, allows customers to make payments easily once they set up the information for multiple services. You can log in through either your DEWA ID or using your EasyPay number. Payment methods accepted through the service include ePay, DubaiNow, credit and debit cards.
Customers can access the EasyPay service by logging in to their online DEWA account. You will need the EasyPay number to pay for your respective services. For example, for bill payments, your contract account number will be your EasyPay number.
Empay
A DEWA quick pay method, Empay UAE is an app that allows users to pay DEWA utility bills, as well as other payments such as Salik charges, Etisalat dues, traffic fines and more.
To use this service, you need to register on the Empay app using your credit card. The website directs users to the DubaiNow app, which can be used to make the mentioned payments.
Banks
Do you prefer traditional methods for DEWA UAE bill payment? Here is how customers can pay their dues through banks:
- Teller Counters: Banks that partner with DEWA have teller counters where customers can make DEWA payments
- ATM: Many Dubai ATMS feature options for DEWA payments
- Phone Banking: Available for bank account holders, DEWA customers can make bill payments through phone banking
- Direct Debit: Available at partner banks, this is an automated service that deducts your bill amount from your bank account every month. Paying rent by direct debit in Dubai is also possible.
- Autopay: Several banks let you set up an autopay, i.e., a system that deducts your DEWA bill amounts directly from your bank account. Banks that allow auto payment setup for DEWA include ADCB, HSBC, Emirates NBD, Mashreq and others.
Customer Happiness Centres and Payment Locations
Customers can pay their DEWA bills at designated DEWA Customer Happiness Centres in Dubai, e& Smart Payment Machines, Emirates Post offices, EPPCO and ENOC service stations scattered throughout Dubai.
For a complete list of DEWA bill payment centres and Customer Happiness Centre locations, visit the DEWA website or refer to the following details:
- Contact: +971-4-601-9999
- Email: customercare@dewa.com
Other Payment Options
In addition to the modes of payment mentioned, DEWA customers can pay their dues with the following:
- By Mail: An A/C payee crossed cheque must be posted to the Dubai Electricity and Water Authority along with the remittance advice for the bill.
- Drive-through payments: Pay your DEWA bills from your car at the Umm Ramool and Al Wasl Customer Happiness Centres.
- e&money app: Did you know that e& (Etisalat) has a wallet app called e& money, which lets you pay your utility bills? You can either load your e& money wallet or use your card directly in the app.
You can also make a DEWA bill payment for a friend on the DEWA website via their contract account number. You will need this number to access the account, as there is no DEWA bill payment without login.
Tips on reducing your DEWA bill
A DEWA bill payment is easily accomplished through online portals, banks and mobile applications. However, the Dubai Electricity and Water Authority impresses on the importance of energy conservation and urges customers to follow these tips:
Cooling Costs Reduction
Here is how residents in Dubai can reduce cooling costs:
- Air conditioner filters must be cleaned once every 3 months to make them run more efficiently
- Air conditioners that are more than 10 years old must be replaced with new energy-efficient models
- Keep thermostat settings at 24°C and on “auto”
- Install a programmable thermostat that automatically adjusts the temperature while you are away
- Use awnings or drapes to shield living spaces from the sun’s heat through glass windows
These tips can help you reduce your DEWA bill considerably.
Lighting
To save on lighting costs, DEWA recommends that customers consider the following tips:
- Lights must be turned off if they are not needed, especially energy-inefficient ones like halogen and incandescent lamps.
- Lights with timers or motion detection sensors can reduce energy consumption.
- Compared to conventional lamps, solar-powered, LED and induction lamps are ideal for outdoor lighting because of their high energy efficiency.
- Consider replacing light bulbs with LED lighting to save on electricity costs.
Cooking
Even something as simple as cooking can require too much energy if you don’t know what to do. To avoid over-consumption, DEWA recommends these tips:
- Don’t use more water than you need for cooking purposes.
- Compared to regular ovens, microwave ovens use less energy.
- Self-cleaning ovens are more energy efficient since thicker insulation allows them to retain heat better.
- It takes less energy to cook in a pressure cooker than in ordinary pots and pans.
- Ovens do not need to be preheated for broiling or roasting.
- Consider replacing your electric water heater with a more efficient solar one.
- Switching off your water heater during summer and only turning it on in winter can save up to 50% on heating and cooling costs.
- Refrigerators must be kept at 4°c, while freezers can be kept at -18°c to conserve energy.
- Allow hot food to cool before placing it in the refrigerator.
Water Conservation
Water is a precious resource. Following these tips will help reduce your energy bill:
- Installing aerators on bathroom and kitchen faucets can reduce water consumption by up to 40%.
- Rinse vegetables in a pan of water rather than under running tap water.
- Turn off the tap during morning bathroom routines, such as brushing your teeth and shaving.
- Depending on your heating system, replacing baths with a 4-minute shower can significantly reduce your electricity bill.
- Only run the dishwasher when it’s full, and reduce rinse time before loading.
- Purchase a dishwasher with a 5 or 4-star ESMA energy efficiency rating to save energy.
- Use the right level of water to match the size of the load in a washing machine.
- When purchasing a new washing machine, opt for a 4 or 5-star model, which is 50% more efficient and uses 30% less water.
For more information on DEWA payment options, refer to the following details:
- Operating hours: 07:30 am to 02:00 pm (closed on Saturday and Sunday)
- DEWA Address: Near WAFI Mall
Frequently Asked Questions
Can I register on the DEWA customer portal?
All DEWA customers can register on the service’s online portal. Just click “Register” on the website and follow the steps to set up your account. Additionally, you will be required to submit documents like a valid Ejari if you are a tenant, or a title deed if you are a homeowner.
How can I check my previous Dubai DEWA bill payment online?
If you want to keep track of paid bills, visit the service’s official website — specifically the View Bill page. Enter your account or premise number and click on Enquire. It’s a convenient way to check your DEWA bill payment history.
What should I know about DEWA before moving into a home in Dubai?
Are you planning on moving into or out of your home in Dubai? Either way, you will need to know how to manage your electricity and water connections in the emirate. DEWA handles everything from initial activation to deactivation. For example, there is the one-step move-in for tenants, which can begin as soon as an Ejari is issued. These and other essential processes can be found in our DEWA FAQs.
Does DEWA warn customers before disconnecting connections for overdue bill payments?
The organisation sends three reminders to those who are overdue on their bill payments. These reminders are sent as SMS messages and emails to the customer’s registered email address.
Those moving out of their current homes can disconnect DEWA by posting the request online or offline at a DEWA Customer Happiness Centre.
We hope that this guide on the DEWA bill payment makes the process easier for you.
