Amer Centres are established across the emirate for Dubai residents to complete a wide variety of transactions and documentation related to government departments. Different private centres were present for such services earlier, but unlike Amer Centres, they were not under direct government supervision.
After filling up forms at such private centres, people had to visit General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) headquarters to submit applications. However, with the opening of Amer centres, people can easily make requests for most of the different government services under the supervision of GDRFA. You can fill an application and submit it in the same place, which cuts down on time and increases the efficiency of work. These centres are owned privately but have to follow strict government guidelines and are subject to regular monitoring.
Amer Centres are part of a larger drive by the UAE government to bring greater efficiency in the governmental processes.
Amer Centres in Dubai
The purpose of opening Amer Centres was to cut down on inefficiencies and avoid redundant practices. These centres are operated by staff who are provided rigorous training. The trained staff uses smart equipment and the aim is to finish over 6,000 transactions in a day’s work. Moreover, visitors can use self-service kiosks to further speed up the process.
Amer Centre Services
Amer Centres offer different services to UAE nationals and residents as well.
UAE Nationals can apply for their passport at the Amer Centre. Moreover, if your passport has expired or is close to expiry, you can apply for renewal at the Amer Centre as well.
People residing in Dubai can apply for visa renewals and apply for an entry permit at Amer Centre. Moreover, visa cancellation services are offered at the facility.
Road & Transport Authority documentation
You can apply for your online driving license renewal at any of the centres. Moreover, vehicle registration and permit renewals can also be completed at the Amer Centre.
You can apply for occupational health card services as well as health insurance services by visiting any nearby Amer Centre.
Emirates ID services
For Emirates ID and related services, you can visit any Amer Centre.
If you run a business or plan to launch one soon, you can apply for VAT registration at any Amer Centre.
Dubai Police Clearance Certificates
For some jobs or documentation, one requires police clearance certificates. Visit any Amer Centre to apply for it.
Amer Centres also provide assistance in typing services. Often foreign residents have to get their documentation translated for official procedures. Amer typing centres in Dubai have replaced the old typing centres. Amer typing centres are a lot more efficient.
Moreover, Amer Centres help people fill forms, translate or attest documents, offer PRO services and guidance with regards to any documentation query. They serve both individuals as well as companies.
In short, some of the services which were earlier provided by Dubai Courts, the Dubai Municipality and the Department of Economic Development are now part of the domain of Amer Centres. It has become an easy access point for people to fill and submit applications.
Amer Centre Dubai Monitoring System
With the help of a smart system, immigration officers can view all the applications made at the Amer Centres. Any errors are identified and authorities are instantly notified of it. Any application which is rejected due to missing documents or typing mistakes is identified right away. Since the opening of Amer Centres, the percentage of errors especially in typing (or translation), have reduced significantly.
The government also keeps a check on the services offered at these centres. Mystery shoppers are sent to check if the targets with regards to space, customer service, employee training, hygiene, and Emiratisation are met or not. There is a fine for centres that fail to adhere to the requirements. There is also a reward system for centres based on customer feedback.
Opening and running of an Amer Service Centre
To open a new Amer Centre, local investors have to submit an application to the government authorities. Certain conditions regarding staff training, equipment, space and design have to be met before any permission is granted. After going through this process, approval is granted to start a centre.
Government looks at Amer Centres as a service provider. Hence, investors are told to market their services to increase their clientele. The idea is to promote competition between these centres.
Amer Centre Mobile App
GDRFA launched an Amer smart app last year to make the process easier for Dubai residents. The app allows them to start the application process and make appointments at home. It is available on both Google Play and App Store.
Customers can choose a service, file the required documents and get a token. The app will guide them to the nearest Amer Centre with an appointment time. Customers can go to the centre and finish the transaction quickly without having to wait in a queue.
As for the nearest facility, the app will direct you to the one with the least traffic congestion. Moreover, if you have completed the application correctly, there would be no need to carry a hard copy of your documents to the centre. Amer smart app makes your life easier.
Amer Centre Locations
Seventy Amer Centres were operational at the start of the year in 2019. So you can look for Amer Centre locations via the Amer Centre app or type Amer Centre near me in your browser’s search tab and hit enter. You can also refer to the Amer centre timings from their individual web pages.
Submitting applications for governmental services have never been simpler. If you are looking to apply for long-term UAE visa, real estate UAE visa or a new UAE work permit, you can do it all very quickly, thanks to Amer Services Centre.
Do you want us to cover any other rules and regulations? Let us know by sending us an email on firstname.lastname@example.org.