How to request a DEWA Deposit Refund in Dubai
When creating a DEWA account in Dubai, users are required to pay a refundable DEWA deposit. If you’re leaving the country or moving to a new location, you can request that this DEWA deposit be refunded to you. But how exactly do you get your DEWA deposit refunded? We share the steps to getting your refund with ease.
How can I request a DEWA deposit refund in Dubai?
But before getting your DEWA deposit refund, ensure that you’ve fulfilled the following criteria:
- Vacated the property that has the DEWA connection.
- You have shared your updated email address and phone number.
- Paid off any outstanding amounts from your previous DEWA bills.
Here are the steps to request DEWA deposit refund once you have completed the above steps:
- Step One: Visit the DEWA website and log into your account. You will be redirected to your account’s dashboard.
- Step Two: Click the menu on the top left, then select Billing. From the options, select Request for Refund.
- Step Three: You’ll see a green menu labelled ‘Apply Online’. Once you click this, you’ll be redirected to a page where you select the refund connection and then pay the outstanding amount (if any).
You can select the medium you’d like your DEWA final bill and deposit refunded to: IBAN or cheque.
- Step Four: If you have selected IBAN, you will be asked to attach the IBAN bank proof that mentions the beneficiary’s name. You will be asked to type in a verification code sent to your mobile number or email.
Once done, hit submit, and you’ll get a confirmation that the request has been submitted.
If you choose Cheque or Transfer to another active account, select the channel that will receive your verification code (mobile number or email address). Once you submit this code, you will submit the service request application, and you will receive a confirmation that your request has been submitted.
Each medium has a limit for the refunds that can be deposited.
- IBAN has a limit of less than AED 200k
- Cheques are for amounts exceeding AED 200k
- Step Six: You can track your refund on the same page where you applied for it. Switch to the ‘Track Refund’ section to see whether it is being processed. You will receive your refund within 3 to 6 days, depending on the chosen method.
FAQs about DEWA Refund
How can I contact DEWA regarding my DEWA deposit refund?
You can contact DEWA via email at customercare@dewa.gov.ae or call them at +971-4-601-9999. Alternatively, you can visit the DEWA website and start a chat with an agent via the Hayak service.
How long does it take to receive a DEWA deposit refund?
The processing period for a DEWA security deposit refund varies according to the chosen channel.
- IBAN transfers for amounts up to AED 4,000, with no outstanding balance across related accounts, are completed within 8 minutes.
- IBAN transfers exceeding AED 4,000, or accounts carrying an outstanding balance, require 3 working days.
- Transfers to another active account under the same business partner are processed within 3 working days.
- Cheque refunds require 6 working days for completion.
What are the charges for requesting a DEWA deposit refund?
- IBAN: No charges
- Cheque: AED 20 plus VAT
- Transfer to another account: No charges
The services DEWA offers are straightforward and user-friendly, and similar requests are seamlessly done. This refunds page is also used if you’ve accidentally paid your DEWA bill twice. You can refer to our answers to the frequently asked questions on DEWA for any further doubts about the service offered to users.
If your Dubai Municipality housing fee has been overcharged, you can also seek a refund via the official Dubai Municipality website.
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