How to Report Lost and Found in RTA Transportations

Requirements
Procedure
FAQs

Dubai’s residents, as well as tourists, rely heavily on the city’s public transport network. However, commuters at times can forget their personal belongings in the metro, tram, bus or taxi causing some distress and financial loss. However, the good news is that Dubai’s Roads and Transport Authority (RTA) has a highly effective lost and found system, which helps riders reclaim their lost item easily. Today, we bring you a step-by-step procedure on how to report lost and found in RTA transportations.

How do I report to RTA lost and found in Dubai?

Whether you are travelling by bus, taxi, Dubai Metro or Dubai Tram, you need to follow the procedure given below to find and report lost items on RTA transport.

What information is required to report a lost item to RTA?

Before initiating the RTA lost and found reporting process, make sure you have complete information about:

Side number of the vehicle.
Vehicle’s plate number.
Time and destination (pick-up and drop-off points).
Trip fees.
Description of the lost item.

The RTA lost and found service in Dubai ensures your items are returned safely — *The lost and found in RTA Dubai process ensures lost items are logged, tracked and returned with ease*

Ways to report lost items on Dubai’s public transport

Now that you have the details required, here are the ways to report lost and found in RTA transportations:

Bus: Contact Dubai Police at 908 to lodge a report for items lost on an RTA bus.
Metro and Tram: Approach a police officer at any metro station. Items found are transferred to the security office at Burjuman Metro Station (Exit No. 1), available for collection from 07:00 am – 11:00 pm on weekdays and 01:00 pm – 12:00 am on weekends.
Marine Transport: To report items lost on Abra or Dubai Ferry, visit Al Ghubaiba Marine Station.
Taxis: Use the RTA Lost and Found service via the Mehboub chatbot, call 8009090 or email ask@rta.ae. DTC App users can report directly through the respective application.

Beside this you can also visit RTA Dubai Customer Happiness Centres to report lost items in Dubai public transport.

Can lost items be reported online to RTA?

You can easily report lost and found in RTA transportations online through the Mahboub chatbot. By submitting details such as the item description, date and location, you can track your request efficiently.

For direct assistance, the RTA lost and found department is available at 8009090 or via email at ASK@rta.ae.

It is easy to report lost items on RTA buses Dubai — *From filing a report to tracking updates, the RTA lost and found service in Dubai streamlines lost item recovery for commuters across the city*

FAQs

Is there any fee to apply for this procedure?

No, the service is free. You can report your lost items within seven working days. Make sure to file a report as soon as you can. A delay in reporting can at times make recovery more difficult.

How to track RTA public transport lost and found complaint?

Once your complaint is submitted, you will receive a case reference number via SMS. This number allows you to track the status of your RTA public transport lost and found complaint conveniently.

Where do I report my lost Emirates ID in Dubai?

If you have lost your identity card, follow these steps to retrieve your lost Emirates ID in Dubai.

How do I report a lost NOL card?

Inform the RTA
After filing a complaint, your card will be blocked within 48 hours, provided it’s a personalised card.

How to report a lost passport in Dubai?

To report a lost passport in Dubai, submit the documents and follow the procedure given below:

Requirements

Submit 2 passport-sized photos
Copy of passport lost (if possible)
Police certificate

For expats

In addition to the above-mentioned documents, expats also need to submit:

A letter from the sponsor as well as a copy of their passport (if applicable)
A stamped letter from your company as well as the company’s trade license and establishment card (if applicable)

For minors

If the passport belongs to a minor, their mother or father should report the loss to the police station in Dubai.

Procedure to report for a lost passport in Dubai

Visit the nearest police station
Fill out a form and submit the documents
Get a police report
Get the report stamped or endorsed by Dubai Courts
Besides Dubai Courts, bring the report to the Public Prosecution Department
Take it to GDRFA and submit AED 20 as the fee (fee subject to change)
Go back to the police station where you filed a report
Get a ‘lost passport’ certificate from them
Take the certificate to your respective embassy and get a new passport
Once you get a new passport, visit the General Directorate of Residency and Foreigners Affairs (GDRFA). GDRFA will issue you a new visa.

That brings an end to our guide on RTA lost and found reporting process. In addition to this facility, the Dubai Road and Transport Authority has a number of apps to facilitate customers. Check out the RTA apps in Dubai to know about the arrival and departure timings, NOL cards or the nearest buses/metro stops.

Besides these apps, RTA’s own app is quite helpful for business professionals and frequent travellers in Dubai. And the best part? You can even propose new bus routes using the RTA app. You can also read about RTA’s smart services to ensure you make use of the right service as and when required.

For more information and updates, stay tuned to MyBayut.