How to pay bills using the SEWA E-services portal in Sharjah
Paying your water and electricity bills on time can be a tedious task. But with the SEWA e-pay service, it can be done in just a few clicks! If you are wondering how to make SEWA e-services portal payment? Well, it’s an easy task. All you need is a valid payment method, your SEWA account number and internet access!
What is SEWA?
The Sharjah Electricity, Water and Gas Authority (SEWA) is the government body responsible for supplying electricity, water and piped natural gas across the emirate. Operating under the chairmanship of His Excellency Saeed Sultan Al Suwaidi, SEWA also provides essential services such as new connections, disconnections, meter readings, customer support and bill management.
For residents looking for SEWA bill payment in Sharjah online, the authority offers convenient digital channels through its official website and mobile app. If you are wondering how to pay SEWA bill online in Sharjah, you can log in to your account, view current charges, make secure payments and access other utility-related services in just a few steps.
SEWA also has several customer service centres across Sharjah for those who prefer in-person assistance with billing enquiries or service requests.
- Al Batayih
- Kalba
- Khorfakkan
- Al Jazzat
- Bu Daniq
- Al Taawun
- Al Majaz
E-services by SEWA Sharjah
SEWA has streamlined its digital platforms to make utility management more convenient for residents. Through the website and smart app, customers can easily access a wide range of services, including applications, account updates and support requests.
Using the SEWA e-services portal payment system, residents can efficiently manage their utility accounts online. The platform allows users to view and download bills, make secure payments, update account details and monitor their electricity and water consumption with ease.
Other services include:
- Apply for a new connection
- Apply for disconnections or cancellation
- Report meter readings
- Report faults and outages
- Energy Calculator
- Gas conversion request
If you are using the smart app for online payment of SEWA in Sharjah, you can:
- View and manage your current and past bills for up to a year.
- Pay your bills conveniently and securely using your credit card.
- Track your electricity, water, and gas usage over time.
- Find the SEWA customer care centre closest to you.
- Report issues with your service directly through the app, including adding photos and location information.
- Stay informed about the latest news and announcements from SEWA.
How to register for the SEWA E-services portal
To create an account, follow these steps:
- Visit the official SEWA website
- Select the Register option at the top-right corner of the homepage
- Choose your account type: Residential or Commercial/Industrial
- Fill in the required details as prompted
- Submit your registration request
- Check your inbox for the activation email from SEWA
- Click the activation link to complete the registration process
Users can also log in quickly through UAE Pass for seamless access.
Keep in mind that the e-payment system only supports full bill payments, meaning partial payments are not accepted. If you pay by credit card, a 1.25% processing fee will be added to cover the transaction cost.
It is alos with noting that SEWA services are exclusively for Sharjah residents. For utility billing information in other emirates, you would need to refer to the relevant local service providers.
SEWA Smart App
The SEWA Smart App features an easy-to-use interface available in both English and Arabic. In addition to the services offered on the SEWA e-service portal, it also allows users to track their daily energy consumption for better monitoring and control.
You can download the app from Google Play for Android phones and the Apple App Store for iOS devices.
How to make SEWA e-services portal payment
Want to make SEWA bill payment without login? Here’s how you can do it:
Option 1: Without Login (Guest Payment)
- Visit the SEWA E-Services portal
- Click on ‘ePay’ from the menu bar.
- Under ‘Payment without Login, choose ‘Bill Payment’
- Enter your SEWA account number and click on ‘Next’
- Verify the account details shown on the screen
- Enter the bill amount you want to pay
- Choose your preferred payment method
- Enter your credit card details and billing information
- Review the payment information and click on ‘Pay’
- You will receive a confirmation message upon successful payment
On the other hand, if you want to know about SEWA portal login and bill payment process, take a look below:
Option 2: With Login (Registered Users)
- Visit the SEWA E-Services portal
- Click on ‘Login’
- Enter your username and password
- Click on ‘My Bills’ from the dashboard
- Select the bill you want to pay
- Click on ‘Make Payment’
- Choose your preferred payment method
- Enter your payment details and billing information
- Review the payment information and click on ‘Pay’
- You will receive a confirmation message upon successful payment
Ensure you have a valid Visa or Mastercard before paying online via the e-SEWA portal. Also, note that the minimum payment amount is AED 10. Download receipts after logging in to your account to view your payment history.
If you need assistance, contact SEWA customer care at 800-500-500.
FAQs About SEWA e-services portal payment
How to register for the e-SEWA portal?
You can register for e-SEWA through the official website or mobile app by providing your Emirates ID or Trade License Number. For successful registration, you must input a username and password, after which you’ll receive a test message and an activation email.
How can I inquire about my bills?
You can inquire about your bills via:
- Website
- SEWA Smart App
- Call Centre at 600566665
- Bank Channels and Exchange Centre
- Customer Happiness Centre
- Etisalat payment devices
Where can I find SEWA Customer Service Centres in Sharjah?
Below is the list of SEWA offices in Sharjah:
- Al Jazzat Centre
- Bu Daniq Centre
- Al Majaz Centre
- Al Khan Area
- Al Taawun SEWA office
How can I set up a water and electricity connection in Sharjah?
For a SEWA new connection, you’ll need to provide a set of documents to the agency via email, on their app or by visiting a customer service centre near you.
Is there a SEWA in Dubai?
SEWA operates in the emirate of Sharjah only. If you live in Dubai, contact DEWA for electricity and water connection or cancellation.
How to make SEWA bill payments offline?
Residents can make SEWA bill payments offline by visiting any authorised Sharjah Electricity, Water and Gas Authority customer service centre across Sharjah. Payments can usually be made at service counters using cash, debit or credit cards, depending on the branch. Some kiosks and selected exchange houses may also offer bill payment services, providing an additional option for customers who prefer in-person transactions.
This concludes our guide to the SEWA e-services portal payment in Sharjah.
If you moved to a new rental property in the city, read our guide on the rights and responsibilities of a tenant in Sharjah.
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