- Activating your FEWA connection
- FEWA bill payment
- Deactivating FEWA connection
- FEWA services
- FEWA contact number
- Customer care centre locations
- About FEWA
Planning to move homes or open an office in the Northern Emirates? Once you’ve finalised on a property, you’ll need to set up your electricity and water connection. The Federal Electricity and Water Authority (FEWA) is the entity that handles the distribution of electricity and water to the Northern Emirates, such as Ajman and Ras Al Khaimah. Today, MyBayut provides a handy guide to FEWA and it services. Find out how to activate your connection, pay your bills and deactivate your connection with FEWA.
About Federal Electricity and Water Authority
Established in 1999, FEWA caters to the electricity and water needs of the citizens and residents of the Northern Emirates in the UAE.
This authority is tasked with balancing the cost of production and distribution, studying consumption behaviour and raising awareness about the waste of electricity and water.
Residents in the following areas can avail of FEWA Services:
- Ras Al Khaimah
- Umm Al Quwain
List of FEWA Services
- Applying for a new water and electricity connection
- Applying for a clearance certificate
- Viewing monthly bill
- Paying monthly bills
- Notifying about any emergency or accident with electricity and water connection
- Inspecting the wiring
- Meter testing
- Meter replacement
Consultants and contractors can also avail of the FEWA UAE services to get approvals to install the electricity and water connections, obtain land clearance certificates, as well as get approvals for technical designs.
How to apply for a new FEWA connection
If you are planning to move to any of the Northern Emirates, one of the first tasks you’ll need to take care of is activating your electricity and water service. Fortunately, the process to set up a new FEWA connection is simple and affordable. If you’ve ever wondered, ‘How do I activate FEWA online’, take a look at the steps below:
- Register your account on the official FEWA website
- Under the ‘Services’ tab, select Customer in the ‘E-services’ section
- Choose New Consumer Service Activation
- Fill out the online application form and attach the required documents
You will receive approval for your application within 24 hours, and your electricity and water will be activated within another 24 hours.
You will also have six days after the approval of your application to pay your deposit online. For those who want to know ‘How much is the FEWA deposit’, this amount will either be AED 1,500 or AED 2,000.
However, there is no service activation cost when applying online. The service is completely free.
Documents required for FEWA connection
To activate your electricity and water service, you will need the following documents:
- Copy of Emirates ID (Front and back)
- Tenancy contract, approved by the municipality (for tenants)
- Title or ownership deed (for owners)
Please upload all documents in PDF format when submitting the application.
How to pay your FEWA bill online
There are multiple ways to view and pay your FEWA bills, which include the following methods:
- FEWA Website
- FEWA App
- Customer Care Centres
- Exchange Centres
- Emirates Post
Website and App
Looking for ‘How to check my FEWA bill online’? Follow the steps below to pay your bill through the website:
- Visit the official FEWA website
- Under the ‘Services’ tab, select ‘View and Pay Your Bill’
- Enter your account number, mobile number and email address
You can then view your bill online and then make the payment via credit card as well through the website.
Another method for FEWA bill inquiry and payment is through the app. You can pay your bill through the app using the steps below:
- Download the FEWA app
- On the main page, select ‘View and Pay Your Bill’
- Enter your account number
This will display your bill, which you can then pay through the app. These are the two methods for FEWA bill payment online.
You can make the payment for your monthly bill through kiosk machines that are located throughout all the emirates in the UAE.
These kiosks can be found in locations such as Lulu Hypermarkets, Eppco and Enoc stations as well as major malls. You can find the complete list of kiosk locations on the FEWA website.
Another one of the FEWA bill payment options is through online banking services for certain banks, including:
- Emirates NBD
- First Abu Dhabi Bank
- Emirates Islamic Bank
- Dubai Islamic Bank
- Commercial Bank of Dubai
- Abu Dhabi Commercial Bank
- Abu Dhabi Islamic Bank
- National Bank of Fujairah
- Ajman Bank
- Sharjah Islamic Bank
- Bank of Ras Al Khaimah (RAK)
- United Arab Bank
You can also pay your electricity and water bill through Al Ansari Exchange, Al Fardan Exchange and the UAE Exchange.
They also provide a ‘Green Bill’ by emailing customers their monthly electricity and water bill to reduce paper consumption.
When making your FEWA bill payments using a credit card, there are certain things to keep in mind:
- The maximum payment you can make through a credit card is AED 20,000
- A maximum of five transactions are allowed in a day with a credit card
How to disconnect FEWA connection
Want to know more about the FEWA disconnection process? Take a look at the steps below:
- Visit the official FEWA portal
- After logging in, under the ‘Services’ tab, select Customer in the ‘E-services’ section
- Choose Clearance Certificate (Move Out)
- Apply for the Clearance Certificate
Once you have applied for the clearance certificate, your electricity and water connection will be disconnected after 24 hours. When you have cleared the outstanding amount, the certificate will be issued within three days.
The security deposit paid when applying for the connection will be refunded to your bank account. Alternatively, customers can collect their FEWA security deposit refund from Al Ansari Exchange in cash.
The process for FEWA disconnection is completely free through the online website.
However, the disconnection process can also be done at customer care centres. In this case, customers will need to bring along their Emirates ID and will be charged AED 50 as a service fee.
FEWA Customer Care Number
Need more information? You can contact them using the FEWA customer care toll-free number, 800-3392. Alternatively, you can email them at firstname.lastname@example.org
FEWA Customer Care Centres
While you can avail of most services online, there are centres located in each of the Northern Emirates, that customers can visit to resolve any issues or concerns.
Here are the locations of the Federal Electricity and Water Authority customer care centres:
- Ajman: Ajman Industrial 1, Sheikh Maktoum Bin Rashid Street
- Umm Al Quwain: Omar Bin Al Khatab Road, Al Riqqah
- Ras Al Khaimah: Ahmed Bin Majid Road, near the Ministry of Economy – Ras Al Khaimah
- Fujairah: Hamad Bin Abdullah Road, Next to Du Building
That concludes our guide to the Federal Electricity and Water Authority. Alternatively, if you’re planning to move to Dubai, you can take a look at our comprehensive guide to DEWA, the Dubai Electricity and Water Authority.
Sharjah also has its own government authority, SEWA, which provides residents with electricity, water and natural gas.
Stay tuned to MyBayut for more articles on life in the UAE!