All you need to know about RTA’s smart kiosks and apps
Efficiency has always been a hallmark of Dubai’s approach to public services. Among the many systems supporting this vision, the RTA smart kiosks have served the residents reliably for years. These terminals are strategically placed across the emirate and offer a simple, no-fuss way to access transport-related services without paperwork or queues. Let’s learn more about how these smart apps and kiosks work and the services they offer.
ABOUT RTA SMART SERVICES
To locals, expats, residents and tourists, the Roads and Transport Authority RTA offers a variety of smart services via their kiosks and apps that they can utilise to make daily commutes easier.
Interestingly, these services are not limited to travelling on roads, but also offer access to other modes of transport, including boats.
RTA smart kiosks and apps have managed to completely transform customer services and use smart technology to develop easy-to-use products and processes.
These services continue to effectively serve the people and have helped Dubai in becoming the world’s smartest city in terms of roads and transport systems.
RTA’s Smart Kiosks
RTA smart kiosks were introduced back in 2018 as a part of Dubai’s first 24/7 Smart Customer Service Centre.
These self-service terminals were upgraded in 2021 to improve customer experience. Currently, RTA has 32 smart kiosks at 21 different locations across Dubai.
RTA SMART KIOSK SERVICES
Here are the services offered by RTA smart kiosks:
VEHICLE SERVICES
- Renew vehicle registration
- Pay fees
- Transfer car ownership
- Report lost/stolen registration cards
- Apply for new licence plates
DRIVER’S LICENCE SERVICES
- Licence renewal
- Fee payments
- Status checks
- New applications
PARKING
- Settle parking fines
- Check parking balance
NOL CARD
- Recharge NOL cards
- Purchase new cards
- Balance check
PAYMENT OPTIONS
- Cash
- Credit cards
- Smartphone NFC
RTA Smart Kiosks Locations
The RTA Smart Kiosks are located in 21 locations spread across Dubai. Some of them are:
- Deira
- Al Barsha
- Al Kifaf
- Umm Ramool
- Al Tawar
- Al Manarah
RTA SMART APPS
The following RTA Smart apps are available on multiple platforms, including Play Store and App Store.
RTA DUBAI
RTA Dubai is an interactive mobile-based application that can assist you as your guide in Dubai. It offers a variety of services designed to help passengers and drivers by specifying points of interest such as service centres, parking areas, metro and bus stations and taxi booking services. The following are the features RTA Dubai offers.
- Personalised dashboard providing users with a complete view of their profile, along with important emergency numbers, government services and weather conditions for safe driving
- Parking services allow users to pay parking fees and remember their parked locations
- Fine inquiry and payment
- NOL balance inquiry, top-up and view past transactions
- Salik balance inquiry and top up
- Taxi booking service
- RTA theory test practice for drivers
- Highlighting of hundreds of points of interest across Dubai
- Information regarding RTA services for People of Determination
- Madinati service offers users the ability to report any violations or defects in roads or hurdles in transportation services offered by the RTA
- RTA’s directory of services and locations
- Green points calculator that calculates savings in time, CO2 emissions and the costs saved by taking public transportation.
S’HAIL
The S’hail app, one of the top RTA apps in Dubai, allows users to utilise Dubai’s public transportation and other transportation options, saving them time. The app offers the following features.
- Inquiry about or top-up of NOL Card balance
- Booking a taxi or on-demand transportation
- Application for personalised NOL Cards
- Plan intercity trips
- Provides information about public transport such as the Dubai Metro, tram and buses
- Offers traffic updates to navigate the city easily
DUBAI DRIVE
One of the best apps for drivers in Dubai, it allows drivers to view registration cards, licences and more. Here are some of its features that you can use.
- Access to a digital version of users’ valid driving licence, vehicle registration cards and distinguished plate number certificates
- Parking services to pay parking fees and remember the parked location
- Requesting a Dubai plate number
- Applying for a damaged or lost driving licence replacement
- Applying for vehicle registration and vehicle registration card renewal, or a change of plate number
- Applying for Vehicle Ownership Certificates
- Paying or inquiring about traffic fines
- Driver’s/vehicle licence renewal via barcode scan
- Viewing vehicle registration cards, licences and plate certificates
- Locating the nearest RTA centre with the app’s GPS functionality
- Applying for a distinguished number plate or for the replacement of a lost or damaged distinguished plate number certificate
- Those employed as taxi drivers, school bus drivers, luxury vehicle drivers or other such services can pay for their professional driving permit in Dubai via this app.
- Once the application is filled out and the payment is made by the employer, you can get the permit immediately.
RTA SMART DRIVE
RTA’s Smart Drive app allows you to navigate through Dubai. The app can operate without an internet connection and provides turn-by-turn voice and visual instruction, automatic re-routing and speed limit alerts. It also displays points of interest along the way. Its features include the following:
- ‘Live Traffic’ gives updates about traffic, roadwork and accidents. It also reroutes your trip when required.
- Updated the UAE map locations of Metro, Tram, Bus and Marine stations in Dubai
- Real-time traffic information and adjusted travel times on multiple saved routes.
SALIK APP
The Salik app makes travelling convenient by managing users’ accounts on the go. Through it, users can recharge any account, view their balance, download statements and access other information content. It has the following features.
- Tag activation
- Balance inquiry
- Recharge any account
- View recent trips
- Violation management
- View Salik account registered vehicles
- Happiness meter integration
SALAMA MAGAZINE
The Salama Magazine aims to educate children aged 4 to 14 about traffic and public safety through games and stories. It is highly entertaining and an app your kids should use. Here are some of the features it offers.
- Books and magazines for easy reading.
- Stories and lessons for kids.
- Games such as riddles and puzzles.
- A talking animation book.
- Augmented reality for raising awareness.
- Films teaching children about traffic safety.
DTC SMART APP
The DTC App, part of the RTA Smart apps ecosystem, allows customers to easily book taxis and limousines in just three steps: download, register and reserve.
Integrated with Dubai Taxi Corporation’s Control Centre, it automatically finds the nearest vehicle and offers flexible payment options. Together with innovative services and RTA smart kiosks, the app enhances mobility and enriches the customer experience in Dubai. Some of its features are:
- Wide selection of Dubai Taxi, limousines and transport/delivery services
- Real-time fare calculation with live trip tracking
- Instant booking and easy rescheduling in just three steps
- Quick download, simple installation and user-friendly experience
- Professional male and female drivers
- Value-packed discount packages for extra savings
- Flexible payment options: cash or card
- Modern, safe and comfortable vehicles
- Trip registration for convenience and record-keeping
- 24/7 availability for seamless service anytime
- Responsive customer support
- Earn loyalty points and rewards
- Competitive, affordable pricing
- Free onboard Wi-Fi
- Secure and reliable payment methods
FAQS ABOUT RTA SMART SERVICES
WHERE CAN YOU DOWNLOAD THE RTA APPS?
To download any of the RTA apps, all you need to do is go to the Play Store or App Store and search for the app you want to install.
ARE RTA APPS FREE?
Yes, the RTA smart apps and kiosks are completely free and aim to make the lives of Dubai residents easier.
Where can you find customer happiness centres with RTA smart kiosks?
You can visit any of the following centres to access and enjoy the services of RTA smart kiosks:
- Deira
- Al Barsha
- Al Kifaf
- Umm Ramool
- Al Tawar
- Al Manarah
And that concludes our guide to RTA smart services. It’s important that you use the apps to make the most of your time in Dubai. Especially if you are a tourist, these apps can help you move around Dubai with ease.
