{"id":73645,"date":"2023-05-05T09:07:28","date_gmt":"2023-05-05T09:07:28","guid":{"rendered":"https:\/\/www.bayut.com\/agentportal\/?p=73645"},"modified":"2023-05-05T09:07:29","modified_gmt":"2023-05-05T09:07:29","slug":"phone-skills-calls-from-the-vault","status":"publish","type":"post","link":"https:\/\/www.bayut.com\/agentportal\/phone-skills-calls-from-the-vault\/","title":{"rendered":"All About Introductions: Calls From The Vault"},"content":{"rendered":"\n<p>In our series, <em>Calls from the Vault<\/em>, we recreate real phone calls by agents in the UAE to understand what makes a good call. In this edition, we\u2019re going to discuss how a good introduction at the start of a phone call makes a massive difference by listening to three poorly executed phone calls. Well, who really likes to pick up a sales call and hear a <em>hello\u2026? <\/em>with no context? Definitely not property seekers!<\/p>\n\n\n\n<p>We then take you through what a well-executed call sounds like. Keep listening!<\/p>\n\n\n\n<h2>CALL ONE <\/h2>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/01_Call-One.mp3\"><\/audio><\/figure>\n\n\n\n<p>This is an inbound call, i.e., the property seeker has called an agent to enquire about a listing they saw on Bayut. Let\u2019s look at what hasn\u2019t worked in this phone call:<\/p>\n\n\n\n<ul><li>The agent picked up the call without introducing themselves &#8211; <em>hello, hi, good afternoon<\/em> sounds unprofessional.<\/li><li>When the client mentions a unit that\u2019s not available, responding with \u2018I cannot\u2019 is inadequate and discourages them from wanting to work with the same agent.&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Here\u2019s How You Can Improve This Call<\/strong><\/p>\n\n\n\n<ul><li>Start the call by introducing yourself &#8211; your name, your agency\u2019s name, and how you can help. For example, \u201cHello, I am Jane from ABC Properties; how can I help you today?\u201d.<\/li><li>If your client is enquiring about a property that\u2019s not available, respond by apologising about the property being off the market and offering other properties in the exact location. For example, \u201cI am sorry, but a client just booked that property. Would you perhaps be interested in another unit in a building nearby?\u201d.<\/li><\/ul>\n\n\n\n<p>Here\u2019s how we would execute this call:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/02-Improved-Vesion.mp3\"><\/audio><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"640\" src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents-1024x640.png\" alt=\"phone skills\" class=\"wp-image-73658\" srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents-1024x640.png 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents-300x188.png 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents-768x480.png 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents-640x400.png 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/phone-skills-for-agents.png 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2><strong>Call Two<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/03_Call-Two.mp3\"><\/audio><\/figure>\n\n\n\n<p>This is an inbound call, where the property seeker has called a real estate agent to enquire about a property for rent. Here\u2019s what went wrong, and how it could\u2019ve been better:<\/p>\n\n\n\n<ul><li>The agent does not introduce himself, and starts the conversation with a curt \u2018hello\u2019. He also continues in monosyllables, responding to the client\u2019s \u2018hello\u2019 with a \u2018yeah\u2019.<\/li><li>When the client confirms their viewing for after 4 pm, the agent responds simply with an <em>okay. <\/em>This is a poor way to confirm an appointment with a client.&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Here\u2019s How You Can Improve This Call<\/strong><\/p>\n\n\n\n<ul><li>Start the call with a professional introduction from the real estate agent. <\/li><li>Ask the client for their name, after responding to the enquiry about the property.<\/li><li>Ask the client about their moving dates and arrange for a viewing.&nbsp;<\/li><li>Wrap up the call by confirming the appointment, mentioning that you&#8217;d send the location through WhatsApp. <\/li><\/ul>\n\n\n\n<p>Here\u2019s how we would execute this call:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/05\/04_Improved-Vesion.mp3\"><\/audio><\/figure>\n\n\n\n<p>We\u2019d recommend practising your introductions through role plays with your colleagues, to get your tone right. Learn more about professional phone etiquette and guidelines for realtors with our in-depth resource, <a href=\"https:\/\/www.bayut.com\/agentportal\/downloadables\/nail-your-first-conversation\/\">Nailing Your First Conversation<\/a>. You can also check out our <a href=\"https:\/\/www.bayut.com\/agentportal\/blog\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Content Corner<\/a>, for a range of tips and insights that can help you in your real estate career.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Calls From The Vault, we look at real calls from agents and discuss tips to improve your phone conversations with your clients. <\/p>\n","protected":false},"author":7,"featured_media":73657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[370],"tags":[486,487,483,420],"category_group":[],"yst_prominent_words":[200,140,67],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v14.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Phone Skills Tips For Realtors: Calls From The Vault<\/title>\n<meta name=\"description\" content=\"In Calls From The Vault, we 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