{"id":19955,"date":"2023-01-16T06:51:20","date_gmt":"2023-01-16T06:51:20","guid":{"rendered":"https:\/\/www.bayut.com\/agentportal\/?p=19955"},"modified":"2023-01-16T06:56:00","modified_gmt":"2023-01-16T06:56:00","slug":"laying-the-foundations-dubai-real-estate-basics-for-non-agents","status":"publish","type":"post","link":"https:\/\/www.bayut.com\/agentportal\/laying-the-foundations-dubai-real-estate-basics-for-non-agents\/","title":{"rendered":"Laying The Foundations: Dubai Real Estate Basics For Non-Agents"},"content":{"rendered":"\n<ul><li><a href=\"#expectations-in-real-estate\">Expectations In Real Estate<\/a><\/li><li><a href=\"#key-apps\">Key Apps For Realtors<\/a><\/li><li><a href=\"#essential-real-estate\">Real Estate Terminology<\/a><\/li><\/ul>\n\n\n\n<p>Whether you\u2019re an admin, HR professional or a marketeer working in a real estate agency, this foundations course is designed to help you understand the industry. <a aria-label=\"undefined (opens in a new tab)\" href=\"https:\/\/www.bayut.com\/agentportal\/our-trainers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Patricia Montalagre<\/a>, our expert product trainer with over 14 years of experience in a top real estate agency in Dubai, shares everything a non-agent needs to know about the real estate industry.\u00a0<\/p>\n\n\n\n<p>If you are a new agent, we recommend our sessions on the <a aria-label=\"undefined (opens in a new tab)\" href=\"https:\/\/www.bayut.com\/agentportal\/introduction-to-the-dubai-real-estate-sales-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dubai sales <\/a>and <a aria-label=\"undefined (opens in a new tab)\" href=\"https:\/\/www.bayut.com\/agentportal\/introduction-to-dubai-leasing-process-new-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">rental process<\/a> for an in-depth understanding of the market.&nbsp;<\/p>\n\n\n\n<h2><strong>The UAE Real Estate Industry: An Introduction<\/strong><\/h2>\n\n\n\n<p>In 2002, HRH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, declared freehold rights for expats to buy property, which &#8216;officially&#8217; jump-started the Dubai real estate market.<\/p>\n\n\n\n<p> In 2003, the market available to expats was primarily freehold properties in Emirates Living and Palm Jumeirah. Here\u2019s a quick summary of industry highlights across the years.&nbsp;<\/p>\n\n\n\n<ul><li>In<strong> 2005<\/strong>, Emaar launched Arabian Ranches, a villa community that garnered attention for offering quality living<\/li><li>In <strong>2007<\/strong>, RERA (Real Estate Regulatory Authority) was formed to regulate and authorise the property sector<\/li><li>In <strong>2008<\/strong>, property transaction data was made available to the public. The average price of an apartment was AED 1.8 Million<\/li><li>In <strong>2009<\/strong>, 52,297 properties came on the market, but prices crashed. This year was also marked by a global financial recession and the collapse of major banks worldwide<\/li><li>In <strong>2010<\/strong>, the market slowed down, and the average price of an apartment dropped to AED 650,000&nbsp;<\/li><li>Between <strong>2011 to 2014<\/strong>, the real estate market stabilised, and new projects were launched. This year was marked by Dubai winning the expo bid<\/li><li>In <strong>2018<\/strong>, prices continued to decline, and VAT was implemented in the UAE<\/li><li>In <strong>2020<\/strong>, the COVID-19 global pandemic caused property prices to fall<\/li><li>In <strong>2021<\/strong>, demand and prices increased. EXPO 2020 bought 20 million visitors to the country<\/li><li><strong>2022<\/strong> showed remarkable sales growth and was one of the best-performing years in the history of the Dubai real estate market&nbsp;<\/li><\/ul>\n\n\n\n<p>Here are some reasons why Dubai has become an attractive destination for property buyers from around the world:&nbsp;<\/p>\n\n\n\n<ul><li>Dubai\u2019s properties offer good rental returns<strong>.<\/strong> The property prices are quite <strong>affordable<\/strong> compared to other major business hubs.&nbsp;<\/li><li>Dubai property investment of over AED 2M can get you a <strong>residence visa.<\/strong><\/li><li>Dubai does not have property tax.<\/li><li>Dubai is one of the safest cities to reside in. The UAE ranks first in the Numbeo Safety Index for being one of the <strong>safest countries<\/strong> to reside in. Additionally, Georgetown University released its Women, Peace and Security Index and ranked the UAE the safest country for women at night.&nbsp;<\/li><\/ul>\n\n\n\n<h2><strong>Dubai Real Estate&#8217;s Governing Bodies<\/strong><\/h2>\n\n\n\n<h3><strong>RERA: Real Estate Regulatory Authority<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"640\" src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23-1024x640.jpg\" alt=\"\" class=\"wp-image-19962\" srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-1-12-1-23.jpg 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.bayut.com\/mybayut\/rera-guide\/\">The Real Estate Regulatory Agency <\/a>(RERA) is a government body established in 2007 to regulate the property sector of Dubai. It sets policies, makes plans for Dubai\u2019s property sector to boost foreign investments and settles disputes between tenants and landlords.&nbsp;<\/p>\n\n\n\n<p>RERA has administrative independence, its own tools for real estate transactions (Dubai REST app) and the full legal authority to regulate Dubai\u2019s real estate sector.<\/p>\n\n\n\n<p>The core responsibilities of RERA include:<\/p>\n\n\n\n<ul><li>Licensing real estate agencies in Dubai<\/li><li>Regulating developer trust accounts&nbsp;<\/li><li>Registering and regulating lease agreements<\/li><li>Supervising owner&#8217;s associations.<\/li><li>Publishing studies for the property sector<\/li><li>Supervising property advertisements in the mass media<\/li><li>Informing the public about real estate laws.<\/li><\/ul>\n\n\n\n<h3><strong>Dubai Land Department<\/strong><\/h3>\n\n\n\n<p>The DLD, or the <a href=\"https:\/\/www.bayut.com\/mybayut\/dubai-land-department-dld-guide\/\">Dubai Land Department<\/a>, is a government-run entity that oversees all real estate trading operations in the city and provides customers with a highly integrated, transparent and secure experience.&nbsp;<\/p>\n\n\n\n<p>DLD legalises the sale and purchase of land, boosts investment operations and settles disagreements. It ensures that the interests of landlords, tenants and investors are protected.<\/p>\n\n\n\n<h3><strong>Rental Disputes Centre<\/strong><\/h3>\n\n\n\n<p>The <a href=\"https:\/\/www.bayut.com\/mybayut\/contest-unfair-rent-increase-dubai\/\">Rental Dispute Settlement Centre<\/a> is the judicial arm of the Dubai Land Department that uses different methods to settle issues and matters about the real estate market. The centre helps tenants <a href=\"https:\/\/www.bayut.com\/to-rent\/apartments\/dubai\/\">in Dubai<\/a> settle disputes quickly and manage transactions in a mutually beneficial manner.&nbsp;<\/p>\n\n\n\n<h3><strong>Requirements To Start A Real Estate Agency<\/strong><\/h3>\n\n\n\n<ol><li>RERA Registration<\/li><li>Broker\u2019s Registration Card (ORN)<\/li><li>Appearing or clearing the RERA examination<\/li><\/ol>\n\n\n\n<h2 id=\"expectations-in-real-estate\">Expectations In Real Estate<\/h2>\n\n\n\n<p>Before we talk about the expectations, let\u2019s look at the key departments found across agencies:<\/p>\n\n\n\n<ol><li>Management: The CEO, Director, and Managers<\/li><li>Human Resources<\/li><li>Marketing&nbsp;<\/li><li>Finance&nbsp;<\/li><li>Agents (sales and leasing)<\/li><li>Support staff (administration, reception and call centre).<\/li><\/ol>\n\n\n\n<p>Agents should have realistic expectations when it comes to employers, Bayut and dubizzle and clients. The chart below highlights what agents should expect.&nbsp;<\/p>\n\n\n<style>table#tableTopHeader600117,#tableTopHeader600117 td,#tableTopHeader600117 th,#tableTopHeader600117 caption{border:0;}#tableTopHeader600117 th[scope=\"row\"]{text-align: left;}#tableTopHeader600117 .mobile{display: none;}#tableTopHeader600117 .content td{text-align: center;}#tableTopHeader600117 .content td{padding: 10px 0;}#tableTopHeader600117 .content:nth-child(even) {background-color: #f7f7f7;}#tableTopHeader600117 .content:nth-child(odd) {background-color: #D1EDE1;}#tableTopHeader600117 th[scope=\"col\"]{text-align:center;}#tableTopHeader600117 th[scope=\"col\"] div:nth-child(1){border-top: 2px solid #000000;display: inline-block;border-bottom: 2px solid #000000;padding: 2px 5px 3px;margin-bottom: 10px;}@media only screen and (max-width: 600px) {#tableTopHeader600117 th[scope=\"row\"],#tableTopHeader600117 td {display: block;}#tableTopHeader600117 th[scope=\"row\"]{text-align: center; padding: 20px 0 10px;}#tableTopHeader600117 .desktop{display: none;}#tableTopHeader600117 .mobile{display: block;}.#tableTopHeader600117 content td div:nth-child(1),#tableTopHeader600117 .content td div:nth-child(2){display: inline-block; width: calc(50% - 10px); padding: 5px; vertical-align: top; text-align: left;}#tableTopHeader600117 .col-head{font-weight: bold; padding: 10px 0 5px;}#tableTopHeader600117 .content td{padding: 10px 0; margin: 10px; background-color: #ffffff;}#tableTopHeader600117{border-spacing: 0 15px;}}<\/style>\n<table width=\"100%\" border=\"0\" cellspacing=\"2\" cellpadding=\"0\" id=\"tableTopHeader600117\" class=\"datatabletopheadfilled\" dir=\"ltr\">\n<tbody>\n<tr class=\"header desktop\"><\/tr>\n<tr class=\"header desktop\">\n<th scope=\"col\">\n<div class=\"col-head\">From The Employer<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">From Bayut And dubizzle<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">From Clients<\/div>\n<\/th>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Visa &amp; RERA license<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle<\/div>\n<div class=\"values\">Wide exposure<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Not always ready to buy<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Administration support<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle<\/div>\n<div class=\"values\">Leads<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Not fully knowledgeable about the UAE Real estate market<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Marketing tools<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle<\/div>\n<div class=\"values\">User- friendly navigation<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Expectations based on previous experiences<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Healthy work environment<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle<\/div>\n<div class=\"values\">CRM to manage leads<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Objections before making a purchase<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Training and development<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle<\/div>\n<div class=\"values\">Tools to attract motivated clients<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Clear Communication<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>Agents should NOT expect:<\/p>\n\n\n<style>table#tableTopHeader464465,#tableTopHeader464465 td,#tableTopHeader464465 th,#tableTopHeader464465 caption{border:0;}#tableTopHeader464465 th[scope=\"row\"]{text-align: left;}#tableTopHeader464465 .mobile{display: none;}#tableTopHeader464465 .content td{text-align: center;}#tableTopHeader464465 .content td{padding: 10px 0;}#tableTopHeader464465 .content:nth-child(even) {background-color: #f7f7f7;}#tableTopHeader464465 .content:nth-child(odd) {background-color: #D1EDE1;}#tableTopHeader464465 th[scope=\"col\"]{text-align:center;}#tableTopHeader464465 th[scope=\"col\"] div:nth-child(1){border-top: 2px solid #000000;display: inline-block;border-bottom: 2px solid #000000;padding: 2px 5px 3px;margin-bottom: 10px;}@media only screen and (max-width: 600px) {#tableTopHeader464465 th[scope=\"row\"],#tableTopHeader464465 td {display: block;}#tableTopHeader464465 th[scope=\"row\"]{text-align: center; padding: 20px 0 10px;}#tableTopHeader464465 .desktop{display: none;}#tableTopHeader464465 .mobile{display: block;}.#tableTopHeader464465 content td div:nth-child(1),#tableTopHeader464465 .content td div:nth-child(2){display: inline-block; width: calc(50% - 10px); padding: 5px; vertical-align: top; text-align: left;}#tableTopHeader464465 .col-head{font-weight: bold; padding: 10px 0 5px;}#tableTopHeader464465 .content td{padding: 10px 0; margin: 10px; background-color: #ffffff;}#tableTopHeader464465{border-spacing: 0 15px;}}<\/style>\n<table width=\"100%\" border=\"0\" cellspacing=\"2\" cellpadding=\"0\" id=\"tableTopHeader464465\" class=\"datatabletopheadfilled\" dir=\"ltr\">\n<tbody>\n<tr class=\"header desktop\"><\/tr>\n<tr class=\"header desktop\">\n<th scope=\"col\">\n<div class=\"col-head\">From The Employer<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">From Bayut And dubizzle <\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">From Clients<\/div>\n<\/th>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Being handed hot leads upon joining<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle <\/div>\n<div class=\"values\">Leads on poor quality listings<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Knowing what they want<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">A hand-holding attitude<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle <\/div>\n<div class=\"values\">Leads on incorrectly priced listing<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Thinking the way agents do <\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">From The Employer<\/div>\n<div class=\"values\">Walking you through the whole real estate process<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Bayut And dubizzle <\/div>\n<div class=\"values\">Converting a lead on behalf of the agent <\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">From Clients<\/div>\n<div class=\"values\">Being ready with the chequebook or buying property over the phone<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h2><strong>Definition Of A Real Estate Agent <\/strong><\/h2>\n\n\n\n<p>A real estate agent is a licensed person who, for a fee, acts to mediate between parties involved in real estate transactions &#8211; being either owners\/sellers, buyers, landlords or tenants.<\/p>\n\n\n\n<p>A real estate agent dons the following hats:<\/p>\n\n\n\n<ul><li>Consultant<\/li><li>Confidante<\/li><li>Customer service specialist<\/li><li>Negotiator<\/li><li>Real estate market expert<\/li><li>Photographer&nbsp;<\/li><li>Marketeer.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"640\" src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23-1024x640.jpg\" alt=\"\" class=\"wp-image-19961\" srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-2-12-1-23.jpg 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Let\u2019s look at the roles of the administrative staff (or admins) in a real estate agency:&nbsp;<\/p>\n\n\n\n<ul><li>Being an office manager<\/li><li>Supporting sales and leasing agents<\/li><li>Assist with documentation<\/li><li>Being the first point of contact<\/li><li>Being the backbone of the office.<\/li><\/ul>\n\n\n\n<p>The core responsibilities of <em>an admin<\/em> are as follows:&nbsp;<\/p>\n\n\n\n<ul><li>Knowing basic real estate laws and having market knowledge<\/li><li>Attending and answering incoming inquiries (phone calls and emails) from clients<\/li><li>Managing marketing portals and the company website<\/li><li>Entering data and tracking contacts, leads and transitions<\/li><li>Issuing contracts such as SPA\u2019s and tenancy contracts<\/li><li>Generating receipts and invoices&nbsp;<\/li><li>Creating and managing monthly reports on sales, leasing and communications<\/li><li>Solving problems and troubleshooting.&nbsp;<\/li><\/ul>\n\n\n\n<p><em>Further reading: Check out our downloadable resource, <\/em><a href=\"https:\/\/www.bayut.com\/agentportal\/downloadables\/admin-corner\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\"><em>Admin Corner: Wow Your Customers<\/em><\/a>,<em> for tips on improving phone skills and mastering 2-way conversations<\/em><\/p>\n\n\n\n<p>Now let\u2019s discuss a property seeker\u2019s expectations from a real estate agent:&nbsp;<\/p>\n\n\n<style>table#tableTopHeader906656,#tableTopHeader906656 td,#tableTopHeader906656 th,#tableTopHeader906656 caption{border:0;}#tableTopHeader906656 th[scope=\"row\"]{text-align: left;}#tableTopHeader906656 .mobile{display: none;}#tableTopHeader906656 .content td{text-align: center;}#tableTopHeader906656 .content td{padding: 10px 0;}#tableTopHeader906656 .content:nth-child(even) {background-color: #f7f7f7;}#tableTopHeader906656 .content:nth-child(odd) {background-color: #D1EDE1;}#tableTopHeader906656 th[scope=\"col\"]{text-align:center;}#tableTopHeader906656 th[scope=\"col\"] div:nth-child(1){border-top: 2px solid #000000;display: inline-block;border-bottom: 2px solid #000000;padding: 2px 5px 3px;margin-bottom: 10px;}@media only screen and (max-width: 600px) {#tableTopHeader906656 th[scope=\"row\"],#tableTopHeader906656 td {display: block;}#tableTopHeader906656 th[scope=\"row\"]{text-align: center; padding: 20px 0 10px;}#tableTopHeader906656 .desktop{display: none;}#tableTopHeader906656 .mobile{display: block;}.#tableTopHeader906656 content td div:nth-child(1),#tableTopHeader906656 .content td div:nth-child(2){display: inline-block; width: calc(50% - 10px); padding: 5px; vertical-align: top; text-align: left;}#tableTopHeader906656 .col-head{font-weight: bold; padding: 10px 0 5px;}#tableTopHeader906656 .content td{padding: 10px 0; margin: 10px; background-color: #ffffff;}#tableTopHeader906656{border-spacing: 0 15px;}}<\/style>\n<table width=\"100%\" border=\"0\" cellspacing=\"2\" cellpadding=\"0\" id=\"tableTopHeader906656\" class=\"datatabletopheadfilled\" dir=\"ltr\">\n<tbody>\n<tr class=\"header desktop\"><\/tr>\n<tr class=\"header desktop\">\n<th scope=\"col\">\n<div class=\"col-head\">Buyer\/Tenant Expectations<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">Seller\/Landlord Expectations<\/div>\n<\/th>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Buyer\/Tenant Expectations<\/div>\n<div class=\"values\">Understand needs and requirements<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Seller\/Landlord Expectations<\/div>\n<div class=\"values\">Price their home competitively<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Buyer\/Tenant Expectations<\/div>\n<div class=\"values\">Find a suitable property<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Seller\/Landlord Expectations<\/div>\n<div class=\"values\">Find a buyer for their home<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Buyer\/Tenant Expectations<\/div>\n<div class=\"values\">Negotiate the best price<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Seller\/Landlord Expectations<\/div>\n<div class=\"values\">Negotiate and deal with potential buyers\/ renters<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Buyer\/Tenant Expectations<\/div>\n<div class=\"values\">Help with the purchase process<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Seller\/Landlord Expectations<\/div>\n<div class=\"values\">Help with the sales process<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>To summarise, clients expect the following from a real estate agency:<\/p>\n\n\n\n<ul><li>Accurate information<\/li><li>Market expertise<\/li><li>Consultancy<\/li><li>Knowledge of sales and the purchase process<\/li><li>Strong negotiation skills<\/li><li>Integrity responsiveness<\/li><li>Enthusiasm&nbsp;<\/li><li>Great customer service<\/li><li>Authentic and available properties (Listings with the Checked or TruCheck\u2122 badge on Bayut)<\/li><\/ul>\n\n\n\n<p>Property seekers do not expect to hear the following phrases from a real estate agent on the first call:&nbsp;&nbsp;<\/p>\n\n\n\n<ul><li>Is this cash or mortgage<\/li><li>Can you come with a chequebook<\/li><li>Key is under the doormat<\/li><li>Call me back when you are ready to buy<\/li><li>Take it or leave it&nbsp;<\/li><\/ul>\n\n\n\n<p>Clients expect someone to guide them through the sales and leasing processes and arrange viewings.&nbsp;<\/p>\n\n\n\n<p>The secret to an agent\u2019s success in their real estate career is having realistic expectations for their own career and meeting clients\u2019 expectations. But how can an agent meet client expectations?&nbsp;<\/p>\n\n\n\n<p>Here are a few things agents can do:&nbsp;<\/p>\n\n\n\n<ul><li>Ask effective questions<\/li><li>Be a good listener<\/li><li>Deliver what clients want&nbsp;<\/li><li>Walk the walk&nbsp;<\/li><\/ul>\n\n\n\n<p>Being courteous, paying attention to detail and being accurate is how you can meet client expectations.<\/p>\n\n\n\n<h2 id=\"key-apps\"><a href=\"https:\/\/www.bayut.com\/agentportal\/top-apps-for-real-estate-agents-in-the-uae\/\"><strong>Key Apps For Realtors<\/strong><\/a><\/h2>\n\n\n\n<h3><strong>1. Dubai REST<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.bayut.com\/mybayut\/dlds-dubai-rest-app\/\">Dubai REST (Dubai Real Estate Self Transaction)<\/a> is a mobile application that provides useful services for key stakeholders in the UAE real estate market. You can access the following services from this app:&nbsp;<\/p>\n\n\n\n<ul><li>Rental index<\/li><li>Project information and status<\/li><li>All forms&nbsp;<\/li><li>Title deed verification<\/li><\/ul>\n\n\n\n<h3><strong>2. Trakheesi<\/strong><\/h3>\n\n\n\n<p>A Trakheesi permit number is mandatory to advertise a property in Dubai.&nbsp;<\/p>\n\n\n\n<p>You can check out our in-depth guide to generating a <a href=\"https:\/\/www.bayut.com\/agentportal\/the-real-estate-agents-guide-to-applying-for-a-trakheesi-permit\/\">Trakheesi permit number&nbsp;<\/a><\/p>\n\n\n\n<h3><strong>3. Ejari&nbsp;<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.bayut.com\/mybayut\/how-to-register-ejari-complete-guide\/\">EJARI<\/a>, initiated by RERA under the provisions of Law No. 26 of 2007, requires that all rental or lease contracts be registered online. This system was built to protect the rights of both landlords and tenants in the city.<\/p>\n\n\n\n<h3><strong>4. Bayut and dubizzle<\/strong><\/h3>\n\n\n\n<p>Bayut and dubizzle offer tools to help you increase your property listings\u2019 exposure and the number of leads. These include <a href=\"https:\/\/www.bayut.com\/agentportal\/best-features-profolio-offers\/\">Profolio\u2122<\/a>, our listings management system and <a href=\"https:\/\/www.bayut.com\/agentportal\/crm-real-estate-brokerpad-features\/\">Brokerpad<\/a>, our state-of-the-art CRM to help you manage your business efficiently.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"640\" src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23-1024x640.jpg\" alt=\"\" class=\"wp-image-19960\" srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2023\/01\/Foundations-of-Real-estate-_-Body-3-12-1-23.jpg 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2><strong>Dubai Rent And Sales Process: A Summary<\/strong><\/h2>\n\n\n\n<p>Before we jump into the Dubai leasing and sales processes, we must be aware of the Code of Ethics by RERA, which real estate agencies must comply with. It is as follows:<\/p>\n\n\n\n<ul><li>Trust And Integrity: To present the deal to both parties in an honest matter and to conduct business with trust and integrity<\/li><li>Fair Treatment: Real estate agents must treat all contracting parties equally, without prejudice or discrimination<\/li><li>Respectful Treatment: To respect the contracting and concerned parties, respect the privacy of parties and reject any conduct that would belittle them<\/li><li>Preservation Of Privacy: To preserve the privacy of the parties (buyer, seller or related to the real estate brokerage) and the confidentiality of their information.<\/li><li>Quality Service: To provide quality brokerage services and constantly seek to improve the services, in terms of precision and quality&nbsp;<\/li><li>Observation Of Laws And Regulations: To observe the regulations and laws in the country and to honour contractual obligations.&nbsp;<\/li><li>Obligation Towards Society: To be active members of society and work to respect its values and principles.&nbsp;<\/li><\/ul>\n\n\n\n<p><em>*Source: Code of Ethics, Dubai Land Department<\/em><\/p>\n\n\n\n<h2 id=\"essential-real-estate\"><strong>Essential Real Estate Terminology<\/strong><\/h2>\n\n\n\n<p>Here are some important real estate terms you should know:&nbsp;<\/p>\n\n\n\n<ul><li><strong>RDC<\/strong>: The RDC, or the <a href=\"https:\/\/www.bayut.com\/mybayut\/contest-unfair-rent-increase-dubai\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Rental Dispute Center<\/a>, is the DLD\u2019s department that specialises in resolving disputes between tenants and landlords. These disputes include a tenant\u2019s failure to pay rent, a tenant\u2019s resistance to vacate the property in due time, and a landlord severing essential services to force tenant eviction.&nbsp;<\/li><li><strong>ORN: <\/strong>The ORN, or <strong>Office Registration Number, <\/strong>is a number assigned to real estate agencies after they register with RERA.<\/li><li><strong>BRN: <\/strong>The BRN, or Broker\u2019s Registration Number, is a number assigned to real estate brokers after they register with RERA.<\/li><li><strong>Form A: <\/strong>An agreement between an owner and an agent to advertise a property.<\/li><li><strong>Form B: <\/strong>A RERA form that must be signed when a buyer appoints an agent to find a property for sale.<\/li><li><strong>Form F: <\/strong>Also called a Memorandum of Understanding (MoU), it is the purchase agreement between a buyer and a seller.<\/li><\/ul>\n\n\n\n<h2><strong>Types Of Rentals&nbsp;<\/strong><\/h2>\n\n\n<style>table#tableTopHeader272090,#tableTopHeader272090 td,#tableTopHeader272090 th,#tableTopHeader272090 caption{border:0;}#tableTopHeader272090 th[scope=\"row\"]{text-align: left;}#tableTopHeader272090 .mobile{display: none;}#tableTopHeader272090 .content td{text-align: center;}#tableTopHeader272090 .content td{padding: 10px 0;}#tableTopHeader272090 .content:nth-child(even) {background-color: #f7f7f7;}#tableTopHeader272090 .content:nth-child(odd) {background-color: #D1EDE1;}#tableTopHeader272090 th[scope=\"col\"]{text-align:center;}#tableTopHeader272090 th[scope=\"col\"] div:nth-child(1){border-top: 2px solid #000000;display: inline-block;border-bottom: 2px solid #000000;padding: 2px 5px 3px;margin-bottom: 10px;}@media only screen and (max-width: 600px) {#tableTopHeader272090 th[scope=\"row\"],#tableTopHeader272090 td {display: block;}#tableTopHeader272090 th[scope=\"row\"]{text-align: center; padding: 20px 0 10px;}#tableTopHeader272090 .desktop{display: none;}#tableTopHeader272090 .mobile{display: block;}.#tableTopHeader272090 content td div:nth-child(1),#tableTopHeader272090 .content td div:nth-child(2){display: inline-block; width: calc(50% - 10px); padding: 5px; vertical-align: top; text-align: left;}#tableTopHeader272090 .col-head{font-weight: bold; padding: 10px 0 5px;}#tableTopHeader272090 .content td{padding: 10px 0; margin: 10px; background-color: #ffffff;}#tableTopHeader272090{border-spacing: 0 15px;}}<\/style>\n<table width=\"100%\" border=\"0\" cellspacing=\"2\" cellpadding=\"0\" id=\"tableTopHeader272090\" class=\"datatabletopheadfilled\" dir=\"ltr\">\n<tbody>\n<tr class=\"header desktop\"><\/tr>\n<tr class=\"header desktop\">\n<th scope=\"col\">\n<div class=\"col-head\">Short Term Rentals<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">Long Term Rentals <\/div>\n<\/th>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Short Term Rentals<\/div>\n<div class=\"values\">Rented out daily, weekly or monthly with a maximum time period of six months<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Long Term Rentals <\/div>\n<div class=\"values\">Rented out yearly with a minimum time period of six months<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Short Term Rentals<\/div>\n<div class=\"values\">Governed by the DTCM<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Long Term Rentals <\/div>\n<div class=\"values\">Governed by RERA<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Short Term Rentals<\/div>\n<div class=\"values\">Tenants do not require UAE residency<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Long Term Rentals <\/div>\n<div class=\"values\">Tenants require a valid UAE residency visa<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h2><strong>The Dubai Rental Process<\/strong><\/h2>\n\n\n\n<p>What does the leasing process in Dubai look like, from an agent\u2019s perspective? Let\u2019s look at each step, and how each person in the agency plays a role in this journey.&nbsp;<\/p>\n\n\n\n<ol><li>The<strong> agent<\/strong> looks for inventory.<br><\/li><li>The <strong>agent<\/strong> visits the property.<br><\/li><li>The agent advertises the property on portals ( Bayut and dubizzle). <strong>Administrative staff<\/strong> assist agents in this step by applying for a Trakheesi permit.<br><\/li><li>Potential tenants reach out to the agent through portals. Sometimes, <strong>receptionists<\/strong> or <strong>administrative staff<\/strong> are their first point of contact, so it is recommended that they know about their agency\u2019s inventory, the agents, their listings and their areas of service.<br><br>After understanding client requirements, the <strong>agent<\/strong> arranges viewings for them.<br>&nbsp;<\/li><li>The<strong> agent<\/strong> submits offers to the landlord and creates tenancy contracts. Administrative staff may help in preparing tenancy contracts through our CMS, Brokerpad.<br><br>The landlord\u2019s passport (including the signature page), title deed\/Oqood\/affection plan, and the tenant\u2019s passport (including the signature page) and Emirates ID are required in order to finalise a tenancy contract.<br>The administrative staff also provides confirmation, or receipts, against payments &#8211; such as agency commission, security deposit, and rental payments. In some instances, receipts for the Ejari registration and utility payments must also be provided.<br><\/li><li>The<strong> agent<\/strong> is responsible for getting the landlord\u2019s and tenant\u2019s signatures on all tenancy contracts.<br><\/li><li>The <strong>agent<\/strong> may assist with Ejari, the move-in permit, and connecting utilities in the property.<\/li><\/ol>\n\n\n\n<p><em>Further reading: Check out our in-depth guide to the <\/em><a href=\"https:\/\/www.bayut.com\/agentportal\/introduction-to-dubai-leasing-process-new-agents\/\"><em>Dubai Leasing Process For Real Estate Agents<\/em><\/a><em>&nbsp;<\/em><\/p>\n\n\n\n<h2><strong>The Dubai Sales Process<\/strong><\/h2>\n\n\n\n<p>Let us now dive into the Dubai real estate sales process, and the role each person plays:&nbsp;<\/p>\n\n\n\n<ol><li>The agent sources inventory.<br><\/li><li>The agent signs <strong>Form A<\/strong> with the seller, and applies for a Trakheesi permit. After this, the agent advertises the property.<br><\/li><li>The agent qualifies potential buyers. The buyer\u2019s agent and the seller\u2019s agent sign <strong>Form I.<\/strong><strong><br><\/strong><\/li><li>The buyer and the buyer\u2019s agent sign <strong>Form B<\/strong>. Then, the buyer makes an offer.<br><\/li><li>The seller accepts the offer.<br><\/li><li>The buyer and the seller sign Form F.<br><\/li><li>The property\u2019s ownership is transferred at the DLD.&nbsp;<\/li><\/ol>\n\n\n\n<p><em>Further reading: Check out our in-depth guide to the <\/em><a href=\"https:\/\/www.bayut.com\/agentportal\/introduction-to-the-dubai-real-estate-sales-process\/\"><em>Dubai Sales process<\/em><\/a>.<\/p>\n\n\n\n<h2><strong>Property Ownership Types<\/strong><\/h2>\n\n\n\n<p>There are three types of property ownership in Dubai. They are as follows:&nbsp;<\/p>\n\n\n<style>table#tableTopHeader594915,#tableTopHeader594915 td,#tableTopHeader594915 th,#tableTopHeader594915 caption{border:0;}#tableTopHeader594915 th[scope=\"row\"]{text-align: left;}#tableTopHeader594915 .mobile{display: none;}#tableTopHeader594915 .content td{text-align: center;}#tableTopHeader594915 .content td{padding: 10px 0;}#tableTopHeader594915 .content:nth-child(even) {background-color: #f7f7f7;}#tableTopHeader594915 .content:nth-child(odd) {background-color: #D1EDE1;}#tableTopHeader594915 th[scope=\"col\"]{text-align:center;}#tableTopHeader594915 th[scope=\"col\"] div:nth-child(1){border-top: 2px solid #000000;display: inline-block;border-bottom: 2px solid #000000;padding: 2px 5px 3px;margin-bottom: 10px;}@media only screen and (max-width: 600px) {#tableTopHeader594915 th[scope=\"row\"],#tableTopHeader594915 td {display: block;}#tableTopHeader594915 th[scope=\"row\"]{text-align: center; padding: 20px 0 10px;}#tableTopHeader594915 .desktop{display: none;}#tableTopHeader594915 .mobile{display: block;}.#tableTopHeader594915 content td div:nth-child(1),#tableTopHeader594915 .content td div:nth-child(2){display: inline-block; width: calc(50% - 10px); padding: 5px; vertical-align: top; text-align: left;}#tableTopHeader594915 .col-head{font-weight: bold; padding: 10px 0 5px;}#tableTopHeader594915 .content td{padding: 10px 0; margin: 10px; background-color: #ffffff;}#tableTopHeader594915{border-spacing: 0 15px;}}<\/style>\n<table width=\"100%\" border=\"0\" cellspacing=\"2\" cellpadding=\"0\" id=\"tableTopHeader594915\" class=\"datatabletopheadfilled\" dir=\"ltr\">\n<tbody>\n<tr class=\"header desktop\"><\/tr>\n<tr class=\"header desktop\">\n<th scope=\"col\">\n<div class=\"col-head\">Leasehold<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">Freehold<\/div>\n<\/th>\n<th scope=\"col\">\n<div class=\"col-head\">Non-Freehold<\/div>\n<\/th>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Leasehold<\/div>\n<div class=\"values\">An individual owns a property for a limited period<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Freehold<\/div>\n<div class=\"values\">An individual owns the property in full<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Non-Freehold<\/div>\n<div class=\"values\">A GCC National owns property or land in full<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Leasehold<\/div>\n<div class=\"values\">Ownership: up to 99 years<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Freehold<\/div>\n<div class=\"values\">Ownership: unlimited (for life)<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Non-Freehold<\/div>\n<div class=\"values\">Ownership: unlimited (for life)<\/div>\n<\/td>\n<\/tr>\n<tr class=\"content\">\n<td>\n<div class=\"mobile col-head\">Leasehold<\/div>\n<div class=\"values\">Example: Dubai Silicon Oasis, Green Community (DIP)<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Freehold<\/div>\n<div class=\"values\">Example: Dubai Marina, Dubai Hills Estate, Emirates Living, JBR<\/div>\n<\/td>\n<td>\n<div class=\"mobile col-head\">Non-Freehold<\/div>\n<div class=\"values\">Example: Bur Dubai, Sheikh Zayed Road, Barsha, and more<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h2><strong>Popular Property Developers in Dubai<\/strong><\/h2>\n\n\n\n<ul><li>Emaar<\/li><li>Nakheel&nbsp;<\/li><li>Ellington Properties<\/li><li>Sobha&nbsp;<\/li><li>Damac Properties&nbsp;<\/li><li>Dubai Properties&nbsp;<\/li><li>Meraas&nbsp;<\/li><li>Aldar<\/li><\/ul>\n\n\n\n<p><em>Read about the Dubai off-plan sales process and developers in our guide to <\/em><a href=\"https:\/\/www.bayut.com\/agentportal\/all-about-dubai-off-plan-sales\/\"><em>Dubai off-plan sales.&nbsp;<\/em><\/a><\/p>\n\n\n\n<p>If you\u2019re keen on learning more about the products and services Bayut and dubizzle offers (or are looking for a refresher course), <a href=\"https:\/\/www.bayut.com\/academy\">register<\/a> for our online product training, hosted every Monday to Friday at 11 am.&nbsp;<\/p>\n\n\n\n<p>You can also register for one of our interactive sessions at <a href=\"https:\/\/www.bayut.com\/academy\">Bayut Academy, <\/a>where we dive into the skills a real estate professional needs to be successful in today\u2019s market. You can also check out our various real estate-focused articles on <a href=\"https:\/\/www.bayut.com\/agentportal\/blog\/\">Content Corner<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover the basics of the Dubai real estate industry, in this exclusive new workshop for non-agents by Bayut Academy<\/p>\n","protected":false},"author":7,"featured_media":19959,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[381],"tags":[],"category_group":[],"yst_prominent_words":[200,80,79,140,67],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v14.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Laying The Foundations: Dubai Real Estate Basics For Non-Agents | Agent Portal<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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