{"id":10657,"date":"2022-03-22T13:12:34","date_gmt":"2022-03-22T13:12:34","guid":{"rendered":"https:\/\/www.bayut.com\/agentportal\/?p=10657"},"modified":"2022-03-22T13:16:33","modified_gmt":"2022-03-22T13:16:33","slug":"learn-to-deal-with-unhappy-clients","status":"publish","type":"post","link":"https:\/\/www.bayut.com\/agentportal\/learn-to-deal-with-unhappy-clients\/","title":{"rendered":"How To Deal With Unhappy Real Estate Clients"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li><a href=\"#understand-the-problem\">Understanding The Problem<\/a><\/li><li><a href=\"#Find-a-solution\">Finding A Solution<\/a><\/li><li><a href=\"#aski-a-mentr\">Talking To A Mentor<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Although it is rewarding to work closely with your clients in the course of your real estate career, once in a while you may encounter an unhappy, angry or disappointed client. These feelings could stem from their unrealistic expectations (a topic we explore in All About Expectations), or just emotions from making a big financial decision.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regardless of whose fault it is, your goal as an agent is to resolve the issue and secure business. Read on to learn some strategies that can help you deal with an unhappy client.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><em>Step One:<\/em><\/strong><strong> Be A Good Listener<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes your clients may just want someone to acknowledge their concerns and reassure them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You don\u2019t have to take these grievances personally &#8211; all you have to do is listen to their side of the story. After they\u2019re done venting, rephrase their complaints to show that you have heard them out and understand their frustrations. Doing this will go a long way in building trust with your client.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, let\u2019s say that you are working with a client who wanted to buy an apartment in Business Bay, but the seller backed out at the last minute. Listen to your clients\u2019 thoughts on the situation and acknowledge that you understand their frustration.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"understand-the-problem\"><strong><em>Step Two:<\/em><\/strong><strong> Understand The Problem<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"640\" data-src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03-1024x640.jpg\" alt=\"\" class=\"wp-image-10679 lazyload\" data-srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-C-18-03.jpg 1440w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/640;\" \/><figcaption>O<em>nce you&#8217;ve heard your client out, it becomes easier to understand where the problem lies<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Take time to understand the problem. If your client has a legitimate issue to be unhappy with (such as inaccurate information about property price trends or additional costs they were unaware of), we would suggest you listen to their concerns and address them.&nbsp; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example: Imagine you are working with a first-time homebuyer who is worried about paying too much for a 1-bedroom apartment in Business Bay. Talk to your client and understand the source of their concerns. Maybe they\u2019ve received inaccurate information about property prices online, or a previous agent quoted lower prices for apartments in Business Bay. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Listening to their concerns can definitely help you pinpoint the problem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><em>Ask Questions<\/em><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To find out more about your client\u2019s grievances, ask several questions to understand their worries. We would recommend asking open-ended questions that encourage further discussions, rather than closed questions (answered by yes or no answers). Also, acknowledge their concerns before you ask your questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, \u201cI understand your worries about the price of the property being higher than what you expected. What were your expectations on property prices in Business Bay and how did you come across this information?\u201d This can help initiate a conversation on property prices.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Find-a-solution\"><strong>Step 3: Find A Solution<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that you know what the issue is, look for ways to resolve the problem. If it stems from your client&#8217;s lack of understanding of the market, take your time to educate them about the current real estate market in simpler terms.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"640\" data-src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03-1024x640.jpg\" alt=\"dealing with unhappy clients \" class=\"wp-image-10680 lazyload\" data-srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-A-18-03.jpg 1440w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/640;\" \/><figcaption>If your clients are concerned about the location of the property, offer multiple options to put them at ease<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If your client is unhappy about the prices of property (inaccurate information) as mentioned in the scenario above, you could educate them with a CMA (comparative market analysis) using data from the DLD available on Transaction Insights on Profolio\u2122. Perhaps seeing that they are actually getting a fair deal based on the prices of apartments in the area, they would be at ease.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step Four: Offer Alternative<\/strong>s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t been able to come up with an effective solution to the problem, or their requests are unreasonable, come up with alternate solutions. Offer your client a few alternatives that match their requirements and may appeal to them.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If it&#8217;s the case of your client worried about paying too much for a property, suggest similar properties in the area for a lower price range. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"aski-a-mentr\"><strong>Step Five: Ask A Mentor<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still in limbo about this situation, you can always take it to your manager or your agency. You can find better ways to deal with unhappy clients by discussing your issues with experienced agents or seniors.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"640\" data-src=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03-1024x640.jpg\" alt=\"\" class=\"wp-image-10681 lazyload\" data-srcset=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03-1024x640.jpg 1024w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03-300x188.jpg 300w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03-768x480.jpg 768w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03-640x400.jpg 640w, https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-B-18-03.jpg 1440w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/640;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">With time and experience, it becomes easier to handle difficult situations in your real estate career.&nbsp; The secret to being a successful real estate agent lies in your commitment to learning, every step of your journey. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re passionate about brushing up on new skills, join us at <a href=\"https:\/\/www.bayut.com\/academy\"> Bayut Academy <\/a>for our series of interactive workshops for real estate professionals. You can also check out our <a href=\"https:\/\/www.bayut.com\/agentportal\/blog\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Content Corner<\/a> on the Agent Portal, for more topics that can help you in your career.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do you do when you encounter an unhappy client? We take you through effective strategies to win over an unhappy real estate client. <\/p>\n","protected":false},"author":7,"featured_media":10678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[370],"tags":[],"category_group":[],"class_list":["post-10657","post","type-post","status-publish","format-standard","has-post-thumbnail","category-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tips For Dealing With Unhappy Real Estate Clients<\/title>\n<meta name=\"description\" content=\"What do you do when you encounter an unhappy client? We take you through all the steps to dealing with this situation effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bayut.com\/agentportal\/learn-to-deal-with-unhappy-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Deal With Unhappy Real Estate Clients\" \/>\n<meta property=\"og:description\" content=\"What do you do when you encounter an unhappy client? We take you through all the steps to dealing with this situation effectively.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bayut.com\/agentportal\/learn-to-deal-with-unhappy-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Agent Portal\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-22T13:12:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-22T13:16:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bayut.com\/agentportal\/wp-content\/uploads\/2022\/03\/Dealing-with-unhappy-clients-Cover-18-03.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"625\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anjali Sudarsan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anjali Sudarsan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/\"},\"author\":{\"name\":\"Anjali Sudarsan\",\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/#\\\/schema\\\/person\\\/8bf81f62e30ca89ba7de03cb7b18f8d2\"},\"headline\":\"How To Deal With Unhappy Real Estate Clients\",\"datePublished\":\"2022-03-22T13:12:34+00:00\",\"dateModified\":\"2022-03-22T13:16:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/\"},\"wordCount\":796,\"publisher\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Dealing-with-unhappy-clients-Cover-18-03.jpg\",\"articleSection\":[\"Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/\",\"url\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/\",\"name\":\"Tips For Dealing With Unhappy Real Estate Clients\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/learn-to-deal-with-unhappy-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bayut.com\\\/agentportal\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Dealing-with-unhappy-clients-Cover-18-03.jpg\",\"datePublished\":\"2022-03-22T13:12:34+00:00\",\"dateModified\":\"2022-03-22T13:16:33+00:00\",\"description\":\"What do you do when you encounter an unhappy client? 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